Outpatient Administrator Fracture Clinic Gateway B

Band 3

**Main area**
- Trauma & Orthopaedics
- **Grade**
- Band 3
- **Contract**
- Permanent
- **Hours**
- Part time - 22.5 hours per week (Wednesday, Thursday and Friday)
- **Job ref**
- 164-5167549**Site**
- The Nottingham Treatment Centre
- **Town**
- Nottingham
- **Salary**
- £21,730 - £23,177 Per Annum
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Job overview

This is an exciting opportunity within the Trauma and Orthopaedic Fracture Clinic on Gateway B at the NHS Treatment Centre. This 22.5 hour/per week Outpatient Administrator role will be worked over Wednesday, Thursday and Friday and covers shifts 7.00AM-3.00PM, 8.00AM-4.00PM and 9.00AM - 5.00PM.

Fracture clinic is fast paced and provides a great environment for learning and developing.

Main duties of the job

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Working as part of the outpatient team the role will involve providing high quality admin support covering both reception and back office duties.

Booking patients in on reception.

Booking follow ups.

Adding referrals from ED, the Urgent Care Centre and GP practices. and booking appointments for new patients in a timely manner.

Reducing & cancelling clinics.

Dealing with enquiries face to face or on the telephone.

Clinic prep.

Use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.

You will have excellent customer service skills and be committed to providing a first class service. You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm in a fast paced clinic environment.

You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages.

Working for our organisation

All members of the outpatient administrator team share all tasks and responsibilities providing a well balanced and equal work place.

Detailed job description and main responsibilities

Be responsible for arranging partial booking follow up appointments.

Using Medway PAS or any other relevant electronic booking systems arrange appointments for new and follow up clinics, as instructed by the directorate management team medical/nursing staff.

Reduce and cancel clinics

Arrange transport as necessary

Ensure Referral to treatment patient data quality is accurate at all times.

Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.

Manage the demand and capacity within the standard operating practice taking decision to escalate to the directorate management team any capacity issues

Managing the national choose and book system. Ensure all slots are set up within choose and book and polled according to directorate capacity plan

Ensure all referrals are logged and booked in a timely manner meeting the standards in the NUH Access Policy.

Responds to any temporary day to day demand and capacity updates required in Medway

Print appointment/procedure confirmation letters as necessary and send to patients with the relevant information leaflets promptly.

Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.

Notify Outpatient Co-Ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with department and/or Trust policies.

Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times

Distributing and opening in-coming mail timely and dealing with appropriately.

Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.

Person specification

Commitment to Trust Values and Behaviours

Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards

Training & Qualifications

Essential criteria
- To be educated to ‘O’ level, GCSE or equivalent standard including English at Grade C
- NVQ Level 3 or equivalent

Desirable criteria
- To possess 5 GCSE A-C passes including English and Maths or equivalent
- EDCL or equivalent

Experience

Essential criteria
- Experience of MS Office
- Previous experience in an office environment
- Proficient word processing skills
- Understanding of t