Outpatient Administrator

**Job overview**:
An exciting opportunity has arisen in the Surgery Division to join an established and fun team at Ropewalk House, as a full-time Outpatient Administrator. This role is an essential member of the multi-disciplinary team to ensure our patients are dealt with as smoothly and efficiently as possible.

**Main duties of the job**:
Normal office hours are 8am - 430pm.

General duties include:
The post-holder will work closely with the clinical team to deliver quality care to assessment and post-op patients. You will be adept in understanding and relaying information, dealing with patient & clinician queries and ensuring patient data quality and accuracy.

The post-holder will provide administrative support to the Nottingham Auditory Implant Programme, booking patient appointments, chasing patient information/reports, providing typing support, minute taking, dealing with enquires (via telephone and in person), processing referrals and require to have a high level of use of the hospital computer and IT systems.

As a caring and positive person you will need to be able to work as part of team, have the ability to prioritise workload and be committed to ensuring the smooth running of an often busy administration office. Priorities are ever changing and a problem solving approach is desired for such role.

The role will be varied and challenging, providing a wealth of experience for future career aspirations.

**Working for our organisation**:
This is a small team and roles are varied. You will be expected to take on a wide variety of administrative functions and provide cover for the tasks of your colleagues. You will therefore need to be adaptable and flexible in your approach to work and committed to providing a first class patient experience.

**Detailed job description and main responsibilities**:
In addition to the below summary, you will need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
- Be responsible for arranging partial booking follow up appointments.
- Reduce and cancel clinics
- Arrange transport as necessary
- Ensure Referral to treatment patient data quality is accurate at all times.
- Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.
- Ensure all referrals are logged and booked in a timely manner meeting the standards in the NUH Access Policy.
- Print appointment/procedure confirmation letters as necessary and send to patients with the relevant information leaflets promptly.
- Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
- Distributing and opening in-coming mail timely and dealing with appropriately.
- Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
- Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately**_.
-**:

- Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.
- Undertake any other duties, which may reasonably be required.

**Person specification**:
**Qualifications**:
**Essential criteria**:

- Educated to GCSE or equivalent including GCSE English (C)
- NVQ Level 3 or equivalent in administration or similar

**Desirable criteria**:

- To possess 5 GCSE A-C including English & Maths or equivalent

**Experience**:
**Essential criteria**:

- Experience in an office environment
- Experience of MS Office
- Ability to use judgement to make decisions in order to solve problems / enquires

**Desirable criteria**:

- Knowledge of Outpatient Work
- Knowledge of hospital IT systems
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Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security