Patient Transport Liaison Officer

We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team in Shropshire. This role is based mainly from Royal Shrewsbury Hospital (RSH) but there will be a requirement to work from other locations in the area.

**Salary**: £27,000 per annum

**Contract Type**:Permanent, full time - 45 hour per week (included within the 45 hours is 30 minutes unpaid break)

The PTLO position is key to help bridge the gap between hospitals and our operations team on a daily basis.

**Key responsibilities**
- Being the point of contact for escalation for your designated trust if they fall into a bed crisis, patient’s queries, risk assessments among other things.
- Assist crews with complex manual handling tasks.
- Be the point of contact between bed managers and EMED managers.
- Attend meetings on an ad-hoc basis.
- To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers
- To assist operational managers with issues that arise throughout the day.
- General office duties and other assistance should the need arise.
- Dealing with patient’s enquiries and questions as and when they arise
- Familiarisation with EMED policies, processes, and standard operating procedures

**Health & Safety**
- Report violations of compliance or regulatory standards to duly authorised enforcement agencies as appropriate or required.
- Reporting immediately any infectious nature or accident incurred by a client, colleague, self or another.
- Understanding and ensuring the implementation of the EMED's Health & Safety, Infection Control and hygiene policies, and Emergency & Fire procedures.
- Reporting to the Contract Manager any faulty equipment, or any potential hazard.
- Promoting safe working practice within EMED Group

**General**
- Contributing to the safeguarding of adults and Children by ensuring you are aware of your role in relation to the EMED's Safeguarding Policy, taking steps to protects clients from any form of abuse or neglect and use the appropriate reporting mechanisms.
- Adhering to all new, and changes in NHS and Central Government initiatives as and when they are implemented.
- Ensuring that all information of a confidential nature gained in the course of work is not divulged to third parties.
- Adhering to all Company policies and procedures within the defined timescales.
- Ensuring all equipment is clean and well maintained.
- Carrying out any other tasks that may be reasonably assigned to you.

**Quality Assurance**:
To ensure good and safe practice in all activities relating to service user care by carrying out systems that are in place to guide, monitor and evaluate care and services provided.

**What we are looking for**:

- ** Full (manual) valid UK driving licence with less than 6 penalty points**:

- **Ability to support with moving and lifting patients (manual handling training is provided)**:

- Enthusiastic/highly motivated
- Organised approach to work
- Excellent communication skills
- Good at prioritising
- Conflict resolution skills
- Good telephone manner
- Excellent attention to detail
- Flexibility
- Ability to remain calm under pressure
- Ability to work successfully as part of a small team
- Patient focused approach
- Basic IT skills
- Experience of working in a healthcare / hospital setting (beneficial but not required)

**About Us**

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.