Customer Service Specialist

2 weeks ago

Haywards Heath, United Kingdom Medserv Full time

**_Respectfully, we do not require the assistance of recruiters at this time_**

**About us**

Medserv is an Irish company that was established in 2005 and has rapidly grown as the largest registered company specialising in Medical billing in Ireland and the UK. Our clients include many of the top hospital consultants/consultant groups, including surgeons, physicians, anaesthetists, radiologists and pathologists from all major hospitals throughout Ireland and the UK.

**Role Overview**:
We are looking to recruit a Billing specialist for our team. The ideal applicant is a self-starter, who is eager to learn and can work off their own initiative.

**Duties & Responsibilities**:

- Contacting insurers and hospitals and on a daily basis to access updates on outstanding claims and to establish why claims have not been paid/submitted
- Working through lists of unpaid accounts and updating each account with a relevant contact
- Liaising with members of internal teams in order to resolve issues
- Working through clients’ outstanding accounts, identifying major problems affecting the payment of claims and liaising with clients/secretaries directly in order to resolve these issues
- Providing reports on outstanding accounts to clients at their request
- Work to monthly and quarterly realistic targets to get all accounts processed accurately and in a timely manner.

**Requirements and Skills**:

- A confident, supportive phone manner with meticulous verbal and written English
- Excellent attention to detail
- A strong team player with the confidence to work on your own initiative
- The ability to pick up new systems quickly
- Possess excellent time management skills with the ability to plan and prioritise time effectively
- The ability to build and maintain strong working relationships with management and all colleagues

**Package**:

- Competitive salary
- Team performance bonus
- Pension contribution
- Health Insurance
- Life Assurance
- Gym membership
- Access to EAP
- Sick leave
- Additional annual leave based on length of service
- Support for professional development
- Sports & Social events
- Healthy food with comfortable on-site recreational facilities
- Close to public transport facilities

**Additional info**:

- Hybrid working available after training completed
- Full time and part time available
- We are happy to facilitate family-friendly hours
- Role commences immediately

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