Head of Service

You will be a motivated, passionate, organised, and proactive leader with significant experience in public health, and managing delivery teams. ABL takes a strength-focused, asset-based approach to community delivery, looking to innovate, partner, and enhance local delivery. The role will require dynamic leadership which embraces the vision and values we wish to establish for each Service around system partnership working, community engagement, behaviour change, and reducing health inequalities. This is a demanding job, but you will need help to be alone.

ABLs highly experienced, friendly, multi-disciplinary team of Health and Social Care Professionals, Business Intelligence, Service Development, Governance, Finance, Communication and Marketing, Business Development, and existing experienced delivery teams will be available to support you to drive the Service forward. Your key responsibilities will be: You will lead the day-to-day operations, ensuring the service meets its expected KPIs. You will lead the various teams and nurture and upskill each individual while setting service direction through service development plans. You must embed robust governance, health and safety, and administration procedures while ensuring the service uses its resources effectively to fulfil its contractual obligations.

This will require working closely with the Divisional Operations Lead and managing the contract with commissioners. You will ensure the service remains people-powered, keeping the service user voice at the heart of everything we do. As Head of Service, your key responsibilities include: Senior and operational leadership of Your Health Dudley (Integrated Health Improvement Service). Manage the staff and subcontractors.

Driving the vision of the service with staff, partners, stakeholders, and commissioners. Working closely with the Weight Management Quality and Improvement lead and the Professional Lead for Smoking Cessation to drive the outcomes-based service delivery model and achieve specific KPIs regarding weight management, alcohol and smoking. Leading and ensuring active stakeholder engagement to develop an awareness of the service, ensuring that partners develop effective referral pathways into the service and effective referral pathways out of our service to sustain behaviour change and meet other needs. Analyse Internal, local, and national data to impact and direct service outcomes and develop service plans.

Foster and encourage innovation with the staff team and partners to ensure the service engages with priority groups, health inclusion groups and priority wards/areas. Performance management of the service, ensuring the safe and effective delivery of all services in line with ABLs integrated governance framework. Developing service reports of excellent quality, including contract management, performance reports, social values, case studies and service user and partner feedback. Representing the organisation and service at local and regional stakeholders, networking and ICS events.

Driving service innovation utilising ABLs s continuous improvement system, which includes delivery staff in leading innovation and service development supported by specialist leads. Working with clinical, community, social care, educational, and VCSE partners and statutory stakeholders to deliver safe, effective, person-centred care pathways and, where possible, co-deliver / co-locate to maximise integration and prevent duplication. Work with ABL engagement and communications teams to implement and continuously develop the communications and marketing strategy, service promotion and engagement strategy. Building strategic relationships across the area, developing opportunities to expand ABLs work across the ICS footprint.