Child Maintenance Service

Child Maintenance Service - Head of Service for Enforcement Join to apply for the Child Maintenance Service - Head of Service for Enforcement role at Department for Work and Pensions (DWP). This is an exciting time to be joining CMS as we continue our ambitious programme of service modernisation. As Head of Service for Enforcement, you will have a critical role alongside four colleagues in providing strategic leadership with accountability for all aspects of service delivery, people plans and embedding significant change including digitalisation and demand deduction. The successful candidate will be responsible for the following key tasks: Providing inspirational and resourceful leadership to a large team of up to 1,000 colleagues across several locations through direct line management of Senior Operational Leaders (Grade 7s) in a complex, fast‑paced operational environment to deliver a quality service. This will include workforce planning, resource deployment, capability plans and all aspects of performance management to meet service level requirements. Leading through a period of accelerated change for the organisation and having an influential role in shaping the strategic direction, communicated to colleagues through our CMS Story – enabling a digital transformation programme that delivers increased efficiency and service improvements and supporting the design and implementation of a new operating model aligning CMS with the DWP 2030 Strategy ambitions. Demonstrating visible leadership through a commitment to people engagement and driving cultural change by empowering others to develop, establishing a culture of continuous improvement through remote line management across multiple sites. Committing to frequent travel and overnight stays across the UK. Leading accountability for the Enforcement service line, responding to ministers, parliament, Freedom of Information requests, external stakeholders, and customer representation groups. Managing outsourced partnerships with external suppliers and holding responsibility for the Financial Investigations Unit – CMS’s first line of defence against mis‑representation of income and fraud. Reporting to the Deputy Director and forming part of their Senior Leadership Team, with regular interaction with Head of Service counterparts, Deputy Directors, Director, Minister and business partners including Policy, Service Delivery Optimisation, Digital and Human Resource. Person specification Candidates should provide specific, evidence‑based examples that demonstrate their ability to meet each of the following essential criteria: Inspirational and resourceful leadership with a proven track record of leading large multi‑site teams with over 150 colleagues in a service centre (multi‑channel) environment. Ability to identify, interpret and analyse Management Information (MI) and other data to address performance concerns and drive improvement. Excellent communication skills, proven experience, and ability to influence and motivate people at all levels, including ministers, senior leaders, and colleagues. Confidence managing a wide variety of stakeholder relationships, including with ministers, senior leaders, trade unions, policy, digital, human resources, and external customer representation groups. Ability to lead transformational change, including channel shift, moving demand into digital services, and driving faster and better enforcement outcomes for customers. A passion for building high‑performing teams, actively promoting equality, diversity, and inclusion in the workplace, and creating an inclusive learning culture that provides opportunities for all. Click Apply for more details and benefits of working for DWP. Seniority level: Executive | Employment type: Full‑time | Job function: Management | Industry: Government Administration #J-18808-Ljbffr