Front of House Team Member

2 days ago

Lymm, United Kingdom The Church Green Full time

The Church Green is looking for competent front of house team members to join our team.

As the face of the front of house operations, you will be responsible for our customer's experiences.

**Responsibilities**
- Greet customers and maintain a friendly demeanor throughout their experience.
- Accurately take food and beverage orders correctly using our ordering system.
- Take special note of food allergies or preferences and be able to communicate that clearly to kitchen staff.
- Understand and communicate what's on the menu, answering questions customers might have and making recommendations on menu selections to guests if necessary.
- Accurately deliver food to customers, making sure that what comes our of the kitchen is correct and appealing before taking it to the table.
- Periodically check in with customers to make sure everything is going well with their meal, being attentive and responding to additional requests as needed.
- Respond quickly to issues guests have, getting management involved if necessary.
- Collect payment from customers accurately and honestly.
- Help with basic food prep as needed and/or perform light cleaning in the dining, serving stations or kitchen areas.
- Keep serving stations stocked as well as keeping their section clean and prepared for new guests.
- Know and follow applicable food service safety regulations and best practices.
- Be able to stand on their feet for hours at a time and lift up to 25lbs of weight.
- Be willing to work flexible hours that may include weekends and holidays.

**Requirements**:

- Be able to communicate well with coworkers and guests and maintain personable and professional communication at all times.
- Be punctual and reliable, showing up for their shifts as scheduled.
- Maintain a positive attitude, even under pressure.
- Be able to handle tasks unsupervised, including being able to spot tasks that need to be done.
- Listen to guest feedback and relay or make suggestions to managers.
- Handle money accurately and honestly, using the point-of-sale systems.
- Be able to quickly learn how to use the tools and systems in the restaurant.
- Be able to quickly learn and memorize details about the menu to be able to respond to customer questions.
- Be willing to work flexible hours that may include weekends and Holidays.

**Job Types**: Full-time, Part-time, Permanent

Pay: £7.23-£12.58 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 1 year (required)
- Bartending: 1 year (required)

Work Location: In person

Reference ID: FOHTEAM

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