Team Leader

Job description

Are you passionate about customer service and enjoy thriving in a busy environment?

The Coffee House is proud to announce an exciting new position as a Team Leader in our coffee shop in Lymm. The store provides a lively, fun, busy but relaxed environment for local shoppers, and a great place for like minded people to work together.

The Coffee House is a chain of independent coffee shops based in the North West. We opened our first store in Lymm village in 2011 and have been continuing to grow the business ever since. We are a forward thinking company, priding ourselves on new and innovative ways of working. We bring passion, individuality and quality to all of our stores. We have a vision for growth but want to maintain our independent values and continue to aim to be everyone’s ‘go to’ coffee brand.

Core Brand Values

Customer service: It is important that all of our employees look to go that extra mile for all of our customers. We feel that we are more personable, friendly and genuine than our competitors. We look after every customer that walks through our doors and it is the continued support of our regular customers that ensures the success of our business.

Passion for coffee: Our coffee is the heart of our business and is sourced from a local roastery. We ensure that fresh tasting coffee is served by our trained baristas each and every day.

Delicious products: All of our products are freshly made in our Central Production Unit using ingredients that are specially selected from local and independent suppliers.

Relaxing atmosphere: We like to create a calm, laid-back atmosphere for our customers. Whether you are meeting friends, using the store as a workspace or just relaxing, you will find that there is something for everyone.

**Responsibilities**:
As a Team Leader you will be the face of the brand and ensure that you give exceptional customer service and represent the brand by promoting all of the company's core values. Key responsibilities include:

- Providing exceptional customer service.
- Have a full understanding of The Coffee House operations.
- Keep the shop clean and tidy for customers and completing any cleaning schedules set out by the Store Manager.
- To have an understanding about the products that we sell in order to confidently advice our customers.
- Ensure high levels of safety and care in mind when using company equipment.
- To ensure high levels of personal hygiene.
- Work to be carried out with a customer-focused attitude, providing excellent customer service with a proactive work ethic.
- Must have a flexible approach to working.
- To undertake any other duties that may be required from you while you work for The Coffee House, which are likely to include holding keys, assisting with ordering, opening and closing stores where schedules require it.

Experience we are looking for:

- Ideally from the hospitality/retail background.
- Worked in a fast paced customer service environment.
- Exceptional customer service and listening skills.
- Passionate about people and can work in a team.
- Barista experience is a plus but don’t worry you will receive training on this.
- Enthusiastic with a proactive attitude.

Our Process

If we believe that you are suitable, we will phone you for a 1st stage interview.

If successful there will be a trial shift.

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: £11.44 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person