Emergency Department Receptionist
2 weeks ago
We have built a brand new purpose built Emergency Department, which comprises of an 8 bedded resus area, Rapid Assessment Triage and ambulance handover area, 35 clinical rooms including a paediatric area, 2 triage rooms and a dedicated area with 6 clinical rooms for the Urgent Care Service, the new build will provide the right environment to see and treat patients attending with an emergency or urgent complaint ensuring they are seen in the right place, by the right person whilst maintaining national emergency care standards.
Post holders will be required to assist patients and visitors using a variety of communication methods.
The post holder will be required to work on a rota basis which will include nights; various shifts include 7am to 3pm, 3pm to 11pm and 11pm to 7am.
**Hours of work**: various to include nights and weekends.
Working as part of a specialty team, the post holder will offer support to ensure patients are afforded a professional and caring service within the necessary clinical timescales.
The post holder will be responsible for agreeing booked dates with patients for elements of their care throughout the pathway. They will be responsible for admitting and discharging patients, reception duties and ensuring pre and post-admission information is sent to the relevant person(s).
It is vital that patients are appropriately tracked through the process to ensure they receive care at appropriate times, therefore, there will be an element of validation and auditing required to ensure that patients are treated in a timely and efficient manner.
The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality. This requires the provision of a robust service; you may therefore be expected to work on a rota basis ensuring the service is appropriately covered at all times across a seven-day week. The post may also involve cross-site working or working at non-Trust premises (e.g. clinics held off-site).
We’re a large organisation with three hospitals located in Scunthorpe, Grimsby and Goole. We also provide community services in North Lincolnshire. Our 6,500 members of staff care for and support a population of more than 400,000 people.
We encourage all our staff to innovate and adopt ‘best practice’ so we can deliver excellent care to our patients. We ask staff to live our values; kindness, courage and respect.
We are committed to recruiting the best people to work with us. You could be one of them.
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
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