Hotel Receptionist

Job description

An exciting opportunity has arisen for a permanent receptionist to join our Front of House team at the St James Hotel. This opportunity is based on 40 Hours per week.

Our Hotel has 124 en-suite bedrooms, a restaurant and 5 function rooms.

As a receptionist your role would include the following duties:

- Being responsible to cover all aspects of the reception desk which include welcoming guests, checking guests in and out, make reservations, dealing with different departments, promoting the hotel and maximising sales to a high standard.
- Ensure all guests complaints are handled appropriately, informing the Front of House Manager when necessary
- Allocate rooms and issue appropriate keys
- Ensure that any updated or special notes/requests for the guests are documented and relayed to the relevant departments
- To produce high quality work within tight deadlines
- Ability to work effectively alone and to work as part of a team with a strong emphasis on supporting reception colleagues and other departments
- Demonstrate a working knowledge of all service and facilities of the hotel and effectively assist the hotel guests
- Build good relationships with regular accommodation bookers
- Shifts will vary between days, evenings and weekends of 40 hours on a weekly rota basis monday
- sunday.

**What we offer**:

- Discounted stays within comonay hotels
- Free food whilst on duty
- Free town centre parking
- Staff welfare programme
- Staff incentives

**Job Types**: Full-time, Permanent

**Salary**: £9.50 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

COVID-19 considerations:
PPE is Available