Patient Transport Coordinator
2 days ago
We have an exciting opportunity for a Patient Transport Coordinator to work for a company providing non-emergency and specialist mental health secure transport. Are you experienced in customer services and looking for a new opportunity with a competitivesalary and benefits?
A new leadership team has recently been introduced into the business, supporting the company’s continual fast growth plans. This is an excellent opportunity for the right individual to join as a Patient Transport Coordinator where they can make a positiveimpact to the business supporting this growth.
As Patient Transport Coordinator, you will have experience of call handling with a professional, calm and reassured manner You will answer incoming calls from customers, hospitals, G.P surgeries and clinics to take orders for transportation of patients toand from appointments, hospital transfers and out of area transfers using our in-house IT systems.
Key Responsibilities and Duties:
- Call Handling
- Taking bookings
- Raising Quotations and Invoices
- Liaising with the Ambulance Crews
- Liaising with other Stakeholders including NHS, Local Authority and other Agencies
- Office Admin
- Logistical Planning of crews and Journeys
- Being the first point of contact for customers when having questions/enquiries about transport. Being able to answer them or refer them to the alternative appropriate option
- Hand overs/reporting to colleagues/management
Person Specification Essential:
- Customer Service experience
- Literacy and keyboard skills
- Working to deadlines
- Good verbal and written communication skills
- Ability to prioritise
- Able to work independently and as a team member
- Flexible approach to working hours
- Respect for confidentiality
- Ability to deal with sensitive issues appropriately
- Enthusiastic and motivated
- Punctual & Reliable with a positive attitude
- Organised
Desirable:
- NVQ Level 2 in Call Handling or Administration
- NHS Experience
- Knowledge of APEX Patient Transport software
- Call Centre or Switchboard experience
- Experience of Access Database/Excel spreadsheets
- Ability to plan and coordinate work
- Innovative Evidence of interacting with a wide range of people
- Good sense of humour
- Smart appearance
Patient Transport Coordinator
Poole BH17
Salary £23,920 pa
Working hours will be a 4 day shift - 4 days on 4 days off,
Mon-Sun working from 8am to 8pm with a 30 min break (46 hours per week)
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