Business Analyst

6 days ago

Exeter, United Kingdom Network IT Full time

Technical Business Analysis - ServiceNow Practitioner
3 months
INSIDE IR35 - £368.34 per day
Central Government Body - Exeter
Hybrid
JOB SUMMARY
Working in a project team, with Project Manager, Product Owner, Category Managers, and other important stakeholders, my client is looking for someone to mature information in a Services Catalogue, a catalogue of products and services for the Business.
We require a suitably skilled individual that can communicate effectively with all areas of the business to generate appropriate information requests, capturing information, understand and mapping services into a ServiceNow catalogue tool. This position isresponsible for taking a holistic view of information and data management through business intelligence.
In particular the requirement is to:

- Have analytical skills to create and maintain a variety of information sets.
- Have a good understanding of ServiceNow and be able to develop an in-depth understanding of service mapping architecture.
- Work with colleagues to standardise information sets in specific ways to enable the accurate population of an information catalogue.
- Assist in providing organisational training for users.
- Refine procedures and operating instructions for processes.
- Strong communication and customer service skills are important in this position in order to work well with internal clients, provide excellent troubleshooting skills when problems arise.
- Ability to draw information from various areas of the business.
ESSENTIAL EXPERIENCE:
**- Previous Government Security Clearance, Basic Clearance sufficient to get started**:

- ServiceNow Experience.
- Data Entry.
- ITIL Knowledge, IT Service Management.
- Ability to draw information from various areas of the business.
- Excellent written and verbal communication skills, specifically an ability to communicate effectively across multiple management levels.
- Excellent time management skills and attention to detail, strong customer service, interpersonal and relationship-building skills.
DESIRABLE EXPERIENCE:

- Understanding of service modelling.
- Service Portfolio knowledge

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