Hire Administrator

4 days ago

Normanton, United Kingdom Welfare Hire Nationwide Ltd Full time

**Type**: Permanent, Full-time

**Working hours**: Mon - Fri, 8am - 5pm.

**Job Function**:To support the Hire Desk Team function effectively through daily activities enabling the team to maximise UOR through robust training and knowledge.

**Reporting to**: Senior Hire Controller

**Liaising with**: Hire Desk Team, Customers, Head Office.

**Responsibilities**:

- Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective manner.
- Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy.
- Supporting the business with periodic reports.
- On a day-day basis working with the Hire Desk supporting them with all back-office functions.
- Building great working relationships and product knowledge which you will use to translate your customers’ requirements.
- You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
- Follow company’s Employee handbook policies and procedures.
- Any other duties requested by your Manager.

**Requirements**:

- 2 year+ Hire Desk Administration experience.
- Proven ability to work to targets and deadlines.
- Strong communication skills; both verbal and written.
- A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
- Excellent self-organisation and attention to detail, to ensure accurate document management.
- Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
- Sound Analytical and problem-solving abilities.
- Good IT literacy for production of presentation.

**Job Types**: Full-time, Permanent

**Salary**: £24,200.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: One location

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