Hire Desk Controller

5 days ago

Normanton, United Kingdom Access Hire Nationwide Limited Full time

**Job Function**:To be a central point of contact for our customers building great working relationships and product knowledge which you will use to translate your customers’ requirements into hire products and services that meet their needs, whilst maximising sales opportunities.

**Reporting to**: Senior Hire Controller

**Liaising with**: Drivers, Operations Managers, Depot Managers, Fleet & Transport,

**Responsibilities**:

- Coordinating with the Ops manager to ensure that our fleet is available and delivered to customer sites.
- Communicating effectively with other colleagues / areas of the business, providing a helpful and friendly point of contact.
- Ensuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy and ensure that this is completed in a timely and accurate manner.
- Building great working relationships and product knowledge which you will use to translate your customers’ requirements.
- You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
- Develop and maintain knowledge of the Company's equipment for hire or sale.
- Communicate effectively with the sales team while supporting their customer base.
- Follow company’s Employee handbook policies and procedures.
- Any other duties requested by your Manager.

**Requirements**:

- Hire Desk experience desirable.
- Proven ability to work to targets and deadlines.
- Strong communication skills; both verbal and written.
- A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
- Excellent self-organisation and attention to detail, to ensure accurate document management.
- Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
- Flexible and self-motivated, able to work as part of a team, supporting colleagues.
- Sound Analytical and problem-solving abilities.
- Good IT literacy for production of presentation.

**Job Types**: Full-time, Permanent

Pay: Up to £26,990.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Reference ID: Hire Desk Controller

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