Hire Desk Controller

5 days ago

Normanton, United Kingdom Generator Power Ltd Full time

Generator Power is the UK's largest Independent generator company with over 24 years of experience in the industry. Generator Power has grown in recent years and is ready for further expansion. This growth offers the opportunity for a Hire Desk Administrator to join the team at our depot in Normanton.

**Monday to Friday 40 hours a week shift hours vary 9 - 6 / 10 - 7 / 8-5 / 7- 4 /**

**Also participated to work the weekend rota 1 in 6 Saturday/Sunday 12 hour shift.**

Duties/Responsibilities:
Responsible for smooth running of Key Accounts and/or General Orders.

Ensure all on/off hire orders are taken in detail and processed correctly.

Create, input and ensure accuracy of orders onto the company InspHire system to minimise account queries and potential credits.

Produce and maintain a manual complete contract file, containing all relevant paperwork including signed delivery and collection notes.

Advise Transport Department of any necessary movements within a timely manner.

Ensure relevant spreadsheets (as applicable) are updated daily/weekly and any concerns are brought to the attention of your Line Manager.

Answer all incoming calls within 3 rings in a polite and professional manner as trained.

Ensure own individual knowledge is enhanced by constantly aiming to learn/improve and taking on board training as necessary.

Achieve all targets and KPI’s that are set for individuals/Administration team - example month end target for posting invoices 8th of each month.

Create, post invoices to Sage daily, from various run code reports as specified and update Line Manager.

Check daily all off hires due from awaiting off hire report and update Line Manager of progress if there are any delays.

Any customer queries must be dealt with quickly and efficiently.

Line Manager or Director requests are to be completed within the same day or within timescale provided by them.

Liaise and communicate effectively with all levels of staff.

**Experience/Skills required**:
Strong Administration or Hire desk experience, however full training will be provided.

Excellent organisation skills.

Good communications skills, written and verbal.

An ability to work efficiently under pressure.

Ability to understand and implement written and verbal instruction.

Confidence with IT and computer packages such as excel.

**Job Types**: Full-time, Permanent

Schedule:

- 12 hour shift
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:

- Normanton, WF6 1TN: reliably commute or plan to relocate before starting work (required)
**Experience**:

- Administrative: 3 years (preferred)
- Microsoft Excel: 4 years (preferred)
- Customer service: 2 years (preferred)

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