Social Media Executive

**Who are we?**

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

**What you’ll be doing**

We're looking for an experienced and passionate Social Media Executive with a positive attitude, a willingness to learn and the desire to engage our customers as you grow with us.

You'll have the opportunity to play a critical role within the Brand and Marketing team to create content that aligns to our corporate narrative and improves stakeholder and customer perception.

We are keen to hear from people who have a passion for everything social and are customer-focused with strong experience in delivering successful, effective social content & campaigns and can effectively manage our online non-service community.

**Within this role, your key accountabilities will include**:

- Understanding the needs and upcoming plans of the business and create a planned calendar of content that is on brand, channel optimised to deliver against objectives and KPIs.
- Deciding what creative resource is needed and brief content needs and requirements into the internal Creative Hub team or external creative agency as necessary.
- Delivering weekly/monthly reports on all social activity and optimise future content accordingly.
- Engaging and managing the online community and actively engage on non-service related posts. Create a positive experience and improve sentiment and advocacy.
- Reacting to emerging comms needs and unplanned activity to manage risks and take opportunities when available.
- Briefing social service agents on planned content, provide ToV guidance and messaging docs where appropriate.
- Working with other departments to develop social media timelines coinciding with ad campaigns, new initiatives, or other brand messages.
- You will be expected to support the out of hours incident management rota.

**What you should bring to the role**
- Previous relevant experience managing social media marketing campaigns.
- Experience within a previous role supporting social media strategy and delivery.
- Extensive knowledge of social media platforms and the delivery of content across them (Instagram, Facebook, Twitter & LinkedIn)
- Excellent copywriting and proofing skills
- Expert level skills and experience of content and editing software.
- An able and experienced multi-tasker, able to handle deadline-driven priorities and a complex workload.
- A passion for understanding our customers and their needs to provide client satisfaction.
- A real team player with the ability to work with various stakeholders and the ability to negotiate and influence.

**What’s in it for you?**

We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.