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Customer Services Administrator

2 weeks ago

Aberdeen, United Kingdom Schlumberger Full time

**Job Summary**
- Are you looking for a role within a thriving, international environment with rapid career progression? Do you have strong administration skills and experience in a customer facing capacity?
- We are seeking a Customer Services Administrator who can support the logistics team by facilitating the order and timely delivery of parts for a business-critical product line.
- This is a highly diverse role, where you’ll be liaising with a wide variety of local and international stakeholders, including suppliers, vendors, and internal customers.
- Responsibilities Include:
- Supervise or perform administrative functions supporting customer service and sales order entries.
- Provide technical knowledge needed to properly process customer orders, and ensure correct information is collected for invoicing.
- Maintain a record of assets' delivery progress and invoicing.
- Coordinate orders and shipments between Manufacturing and customers.
- Track and report to customer and sales staff delivery dates, anticipated delays, and conflicting terms and conditions of customer purchase orders.
- Execute safe, accurate, on-time delivery of project deliverables for internal and external customers.
- Interact with Production, Buyer, and Planner to follow up on customer orders.
- Prioritize activities with customers and resolve issues with the Plants and Product Lines.
- Interface with departments handling activities such as credit and collections, sales, shipping, and purchasing to ensure effective and timely service to customers.
- Resolve licensing issues received from customers and record in the support database.
- When applicable coordinate/participate in customer quick of meeting
- Coordinate spare warranty process with the stakeholders to provide customers satisfaction and solution, wherever applicable.
- Liaising across a wide variety of international stakeholders including external vendors and suppliers

**Minimum Job Qualifications**
- Requirements
- Educated to Degree level
- Experience in a customer service role, or related customer-facing position
- Experience using ERP systems, SAP is preferred but not essential
- Excellent communication skills, both written and verbal
- High level of computer literacy, particularly with Excel
- Experience within a manufacturing environment is preferred but not essential

**AutoReqId**
- 69600BR

**Title for Posting**
- Customer Services Administrator

**PSA/Division**
- MPS (VALVES)

**Division**
- PRS - MPS (Midstream Production Systems)

**Job Discipline**
- Operations Support

**Employment Status**
- REGULAR

**Basin**
- Offshore Atlantic

**Country**
- United Kingdom

**State/Region/Province**
- Scotland

**City**
- Aberdeen

**Disclaimer**
- Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

Customer Services Administrator | Cameron