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Business / Customer Relations Support Officer

2 weeks ago

Armagh, United Kingdom Riada Resourcing Full time

**Contact Mairead Douthart | 028 2563 1555**

**Business & Customer Relations Support Officer - Armagh - Public Sector**

**About the role**:

- Business & Customer Relations Support Officer
- Armagh/ Banbridge/ Craigavon
- Starting at £17.59 per hour
- Monday - Friday _(must be fully flexible for the odd evening or weekend)_
- Full-time, temporary contract
- Company pension scheme

**About the Role**
- You will assist the Improvement Manager and Performance team in the effective delivery of services including: Customer Relations, Performance, Business Continuity and Risk Management, to further service improvement and performance.

**Criteria**:

- 3rd level qualification in a relevant discipline e.g. Business, Customer Relations, etc.
- Alternatively, if applicants do not meet the essential qualification outlined above please see experience below for guidance.

2 years’ experience in a Customer Relations/ Business Support role to include all of the following:

- Customer Relations/Business Support
- Coordination of corporate complaints and customer feedback;
- Customer engagement, including consultations and surveys etc;
- Project management;
- Analysis of data, including range of methods for presentation and reporting;
- Software administration support and training;
- Collaborative working with a range of internal and external partners;
- Provision of training;
- Undertaking research.

**Person Specification**:

- Excellent verbal and written communication skills;
- Excellent interpersonal skills and ability to collaborate internally with colleagues and deal in a customer-focused way with the public;
- Effective presentation skills;
- Excellent administration and organisational skills with the ability to work in a very busy and demanding work environment
- Ability to use a range of IT software.
- Hold a full current driving licence (valid in the UK) and have access to a car

Riada Resourcing is an equal opportunities employer.

**Job Types**: Full-time, Temporary contract

**Salary**: £17.59 per hour

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person