Apprenticeship in Customer Services

To meet customers’ requirements and present as the “professional” in customer support to both internal & external customers & suppliers for the safe and efficient transport of cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety.

**Easily Accessible from**:Hounslow, Spelthorne, Surrey and Hillingdon

**Apprenticeship summary**

**Annual wage**

£15,600

Salary Starts at £15,600 p.a., rising to £17,680 pa after 6 months & £19,760 after 12 months

**Working week**

Monday - Friday, 08:30 - 17:00

Total hours per week: 40 hours a week

**Expected duration**

15 Months

**Apprenticeship level**

Advanced
Level 3 (A level)**What will the apprentice be doing?**

After an initial training period of 6 months the successful applicant will be embedded with other DSV staff at customer premises in Hammersmith. Travel to and from these will be reimbursed.

Some of the Key Tasks of a Customer Service Specialist:
You will be given training and support to enable you to be fully proficient in the below:

- Communicate effectively in a professional manner with customers & suppliers
- Receive jobs, review for accuracy & allocate to service providers
- Ensure legislative compliance in all areas including customs declarations
- Validate shipment routing against operating procedures and guidelines (exports)
- Confirm departure (exports)
- Arrange collection with supplies, delivery to customer (imports) & monitor proof of delivery
- Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment
- In conjunction with others, plan collection or deliveries to meet the customers or their customers’ needs or requirements
- Proactive support of Customer Service teams
- Liaise with external suppliers to monitor job progress
- Irregularity handling and escalation as appropriate to Level (Team Leader or Manager)

**Benefits**:

- Earn whilst you Learn - You will receive a salary and receive training and guidance from experienced professionals in the industry whilst completing an industry recognised apprenticeship
- Become part of a Company that invests in you. If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV

**What training will the apprentice take and what qualification will the apprentice get at the end?**

Level 3 Customer Service Specialist Apprenticeship Standard, which includes:

- Level 1/2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)

This apprenticeship will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout.

You will have access to an online portfolio to allow you to monitor your progress and log work completed.

**What is the expected career progression after this apprenticeship?**
- You will be working towards a Level 3 Customer Service Specialist apprenticeship
- If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV

**Requirements and prospects**

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Creative
- Initiative
- Non judgemental
- Patience

**Qualifications**
- GCSE or equivalent Maths and English (Grade (Grade 9-2) Desired) desirable

**About the employer**

Customer statement: We offer our customers global and competitive transport and logistics services of a consistent high quality. Growth: We actively pursue profitable growth balanced between a solid above market organic growth and an active acquisition approach. Operational Excellence: Operational excellence in our business processes is crucial in order to operate with the highest productivity, enabling us to be competitive and deliver timely and high-quality services to our customers. People: We strive to attract, motivate and retain talented people by offering responsibility, empowerment and growth opportunities. We treasure sound business acumen and work together as a global family to drive the business forward.

**Employer**

DSV Road Limited

**Address**

Panalpina House

Great South West Road

Feltham

TW14 8NU

**Training**

**Training provider**

SR APPRENTICESHIPS LIMITED

**Apprenticeship standard**

Customer service specialist
Level 3 (A level)

**Job Types**: Full-time, Apprenticeship

**Salary**: £13,650.00-£17,290.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Can you confirm that you are eligible for this apprentice that you have lived in the UK/EU/EEA for the last three years?
- Can you also confirm you are happy that this is an Apprenticeship for 18 months, through SR Apprenticeships and w