Apprenticeship in Customer Services

To meet customers’ requirements and present as the “professional” in customer support to both internal & external customers & suppliers for the safe and efficient transport of cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety.

**Apprenticeship summary**

**Annual wage**

£15,600

Salary Starts at £15,600 p.a., rising to £17,680 pa after 6 months & £19,760 after 12 months

**Working week**

Monday - Friday, 08:30 - 17:00

Total hours per week: 40 hours a week

**Expected duration**

15 Months

**Apprenticeship level**

Advanced
Level 3 (A level)**What will the apprentice be doing?**

After an initial training period of 6 months the successful applicant will be embedded with other DSV staff at customer premises in Hammersmith. Travel to and from these will be reimbursed.

Some of the Key Tasks of a Customer Service Specialist:
You will be given training and support to enable you to be fully proficient in the below:

- Communicate effectively in a professional manner with customers & suppliers
- Receive jobs, review for accuracy & allocate to service providers
- Ensure legislative compliance in all areas including customs declarations
- Validate shipment routing against operating procedures and guidelines (exports)
- Confirm departure (exports)
- Arrange collection with supplies, delivery to customer (imports) & monitor proof of delivery
- Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment
- In conjunction with others, plan collection or deliveries to meet the customers or their customers’ needs or requirements
- Proactive support of Customer Service teams
- Liaise with external suppliers to monitor job progress
- Irregularity handling and escalation as appropriate to Level (Team Leader or Manager)

**Benefits**:

- Earn whilst you Learn - You will receive a salary and receive training and guidance from experienced professionals in the industry whilst completing an industry recognised apprenticeship
- Become part of a Company that invests in you. If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV

**What training will the apprentice take and what qualification will the apprentice get at the end?**

Level 3 Customer Service Specialist Apprenticeship Standard, which includes:

- Level 1/2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)

This apprenticeship will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout.

You will have access to an online portfolio to allow you to monitor your progress and log work completed.

**What is the expected career progression after this apprenticeship?**
- You will be working towards a Level 3 Customer Service Specialist apprenticeship
- If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV

**Requirements and prospects**

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Creative
- Initiative
- Non judgemental
- Patience

**Qualifications**
- GCSE or equivalent Maths and English (Grade (Grade 9-2) Desired) desirable

**About the employer**

Customer statement: We offer our customers global and competitive transport and logistics services of a consistent high quality. Growth: We actively pursue profitable growth balanced between a solid above market organic growth and an active acquisition approach. Operational Excellence: Operational excellence in our business processes is crucial in order to operate with the highest productivity, enabling us to be competitive and deliver timely and high-quality services to our customers. People: We strive to attract, motivate and retain talented people by offering responsibility, empowerment and growth opportunities. We treasure sound business acumen and work together as a global family to drive the business forward.

**Employer**

DSV Road Limited

**Address**

Panalpina House

Great South West Road

Feltham

TW14 8NU

**Training**

**Training provider**

SR APPRENTICESHIPS LIMITED

**Apprenticeship standard**

Customer service specialist
Level 3 (A level)

**Job Types**: Full-time, Apprenticeship

**Salary**: £13,650.00-£17,290.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Can you confirm that you are eligible for this apprentice that you have lived in the UK/EU/EEA for the last three years?
- Can you also confirm you are happy that this is an Apprenticeship for 18 months, through SR Apprenticeships and will include Maths and English Functional Skills if you do not have valid