Customer Services Specialist

2 weeks ago

Feltham, United Kingdom Right Now Group Full time

Right Now Group have partnered up with our client who are a large Freight Forwarder to support them in finding an exceptional Customer Service Specialist to join their luxury retail handling team. Are you ready to embark on a thrilling journey with a leading freight forwarder? Do you have a passion for service excellence and dealing with the end user? **Job Responsibilities of a Customer Services Specialist**: - Be the primary contact for the onsite client in relation to external communication with their customers. - Act as a point of contact for communication between the operational team and the client in terms of communication, customer service and administration under the direction of your manager. - Have the ability to effectively communicate (orally and written) - Supporting the operational team with collation of orders, ensuring the customer receives batched orders in one. **The successful Customer Services Specialist**: - Will have excellent organisational, communication and time management skills. - It would be beneficial if you had experience working within the luxury retail Industry (Warehouse or supply chain) - Have the ability to build and maintain exceptional working relationships with customers, the client and colleagues. - Ability to follow processes but identify and flag when situations deviate from "normal" activities. - Maintain a friendly, calm, professional manner reflecting in high service levels expected by the customer. - Full 5 year checkable work history and clean DBS **More Details**: **Hours of work**:Monday - Friday 08:00 - 17:00 / 08:30 - 17:30 **Salary**: Up to £37,000. This is a permanent opportunity

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