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**THE BASICS**
I am delighted to be supporting one the region’s leading businesses in their search for a Service Desk Engineer. A huge player in the growing staycation market, a role has arisen on the Service Desk though a recent promotion.
**Salary**:
up to £25,000
**Location**:
- Gosforth
**Hybrid working** :No, this role is based on site with car parking available.
**Working Hours**:
- Shift work is part of the role. These shifts start no earlier than 08:00 and finish no later than 18:00.
Weekends are worked 1 in 3.
**THE ROLE**
You will be working in a small team and are the first point of contact for any customers Technology incidents and problems. Reporting directly to the Service Delivery Manager you will have excellent communications skills comfortable with talking to and helpingpeople solve their tech issues
The main purpose to the role:
- Providing 1st line support.
- Troubleshooting tech issues where possible and escalating the complex problems.
- Liaising with 2nd and 3rd line teams to solve those complex issues.
- Working within SLA guidelines
- Raise monitoring alarms from customer systems via our monitoring software.
**EXPERIENCE**
Ideally you will come from a Service Desk Background and will be familiar working within an ITIL framework and will have experience working across technologies such as:
- Microsoft Operating Systems.
- Windows Server 2012/2016.
- Active Directory.
- Azure.
- Citrix.
- Teams.
- Office 365.
**YOUR SOFT SKILLS**
This is a customer facing role so you must have great communication skills, with a friendly, empathetic, and pro-active approach to work. You will be flexible with different shift patterns and comfortable working in and as a team.
