Service Desk Manager
7 days ago
**Service Desk Manager**
**Permanent Role**
**Hybrid Working**
**£40,000 - 45,000 / annum**
In this role you would be working in a top 100 UK Law Firm as a Service Desk Manager. This role is a permanent position leading a team of technical support specialists. Working as a Service Desk Manager with this organisation you would be working on a hybridbasis, where you would have the opportunity to work at home and in the office. This top 100 UK law firm has offices nationwide; this opportunity is in the Newcastle office. The role as a Service Desk Manager is looking to pay in the region of £40,000 - £45,000/ annum.
Your new role:
- The Service Desk Manager position is required to lead the technical support specialists
- You will be responsible for defining and managing technical support processes to ensure efficient and timely technical support
- Day-to-day work as a Service Desk Manager will be responsible for ensuring all tickets are documented and resolved in line with the SLA
- You will be responsible for producing regular management reports maintaining support documentation and knowledgebase.
- In the Service Desk Manager Role Conduct in depth reporting and analysis of reported technical issues and incidents
About you:
- You will have experience working as a Service Desk manager
- You will have managed a team of technical support specialists within a complex fast paced environment
- You will have proven working knowledge and awareness about the ITIL framework
- You will have the ability to manage and prioritise workloads effectively
Please contact Laura Davison at Sellick Partnership to discuss in further detail and to receive a full job spec/ additional information.
-
Service Desk Manager
22 hours ago
Newcastle Upon Tyne, United Kingdom Nigel Wright Full time**The Opportunity** Successful services business is looking to recruit a highly-organised, highly-motivated Service Desk professional who has a passion for outstanding customer service, a talent for developing and motivating a high performance team and proficiency at influencingothers beyond their own team, to lead the service desk team at this international...
-
IT Service Desk Manager
23 hours ago
Newcastle Upon Tyne, United Kingdom LTS Resourcing LTD Full timeOur sector leading client are urgently seeking an IT Service Desk Manager to join their team on a temporay basis, covering APAC hours (7am - 3pm). As the IT Service Desk Manager, you will be responsible for the smooth operation of a front-line IT support team, ensuring customer service requests and incidents are managed and solutions implemented. **Key...
-
IT Service Desk Manager
3 days ago
Newcastle upon Tyne, United Kingdom Circle Group Full timeIT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company.You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing...
-
IT Service Desk Manager
6 days ago
Newcastle upon Tyne, United Kingdom Circle Group Full timeJob DescriptionIT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company.You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have...
-
IT Service Desk Manager
3 days ago
Newcastle upon Tyne, United Kingdom Circle Group Full timeJob DescriptionIT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company.You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have...
-
IT Service Desk Manager
7 days ago
Newcastle upon Tyne, United Kingdom Circle Group Full timeIT Service Desk Manager - Newcastle Ensure all your application information is up to date and in order before applying for this opportunity.IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company.You must have experience in managing an IT helpdesk environment or have been a senior IT...
-
IT Service Desk Analyst
2 weeks ago
Newcastle Upon Tyne, United Kingdom LTS Resourcing LTD Full timeWe are urgently seeking an IT Service Desk Analyst to join our market leading client on a 6 and/or 9 months fixed term contract basis, working part-remote. As the IT Service Desk Analyst, you will be responsible for providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and...
-
IT Service Desk Analyst
2 weeks ago
Newcastle Upon Tyne, United Kingdom Balfour Beatty Full time**About the role** Balfour Beatty has an exciting opportunity for an **IT Service Desk Analyst** to join our Enabling Functions team to work in **Newcastle Upon Tyne.** Role purpose - To provide End User Service Desk support to a demanding internal business community. Operating within a multi layered service desk team, delivering exceptional customer...
-
Service Desk Team Lead
7 days ago
Newcastle Upon Tyne, United Kingdom Sellick Partnership Full time**Service Desk Team Lead** **Permanent Role** **Hybrid Working** **£25,000 - 30,000 / annum** In this role you would be working in a multinational utilities business as a Service Desk Team Lead. This role is a permanent position leading a team the service desk team, making it an efficient, cost-effective service desk. Working as a Service Desk TeamLead...
-
Service Desk Lead
1 day ago
Newcastle upon Tyne, United Kingdom RMT Accountants & Business Advisors Full timeRMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely and efficiently. We’re looking for an experienced IT Service Desk Lead to oversee our service desk operations and mentor a team of engineers, ensuring exceptional IT support delivery across the business. As an IT Service Desk Lead, you will be responsible for...