IT Service Desk Manager

2 days ago


Newcastle upon Tyne, United Kingdom Circle Group Full time

IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company.You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environmentExperience as an IT Helpdesk Team Leader or Manager / IT Service Desk Team Leader or Manager / Senior Service Desk AnalystExperience in managing IT assets and developing IT workflows, automation and processesThis is a fantastic role for one of Newcastle's leading companies. You shall join a medium-sized IT team. As the IT Helpdesk Manager, you will manage a helpdesk team, provide training, define and measure SLAs for the performance of the Helpdesk and define and measure KPIs for the helpdesk team. Duties include:You will manage the IT Helpdesk team, developing and assisting members of the IT teamInvolved in the change management process and develop + deliver Service Level Agreements (SLAs)Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and IT policyTrain junior members of a junior helpdesk teamThe company is going from stren...


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