IT Service Desk Engineer
1 week ago
Department:
Technology
Location:
Newcastle Upon Tyne
Description
RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently. We're looking for an enthusiastic
IT Service Desk Engineer
to join our team and be the first point of contact for technical support across the business.
Key Responsibilities
- Act as the first line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Configure and support desktops, laptops, and mobile devices.
- Keep tickets updated and resolved in line with SLAs.
- Assist with IT projects, rollouts, and system improvements.
Skills, Knowledge and Expertise
- 1–3 years' experience in IT support or service desk role.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).
- Familiarity with ITSM tools (ServiceNow, Freshservice, etc.).
- Excellent troubleshooting and problem-solving skills.
- Customer-focused with strong communication skills.
-
Service Desk Analyst
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TrueNorth® Full time £28,000 - £33,000 per year1st Line Support / Helpdesk / Service desk Engineer - 6 month fixed term contract(No sponsorship available, must be based in the North East)TrueNorth are exclusively working with a global organisation on their search for a 1st Line Service Desk / Help Desk Engineer to join the teamYou will be working closely with the existing team on supporting the circa 750...
-
Service Desk Analyst
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NCG Full time £20,000 - £25,000 per yearRole DescriptionNCG Information, Data and Estates Services are seeking to appoint a Service Desk Analyst to join our Business Services team.As part of the NCG Service Desk and reporting to the Service Desk Team Leader, you will provide excellent customer service for our staff via email and virtual support. You will be responsible for case handling for NCG...
-
Service Desk Analyst
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom UK Government - Department for Transport Full time £30,000 - £40,000 per yearDetailsReference number432001Salary£30,485A Civil Service Pension with an employer contribution of 28.97%GBPJob gradeExecutive OfficerContract typePermanentBusiness areaDVSA - Policy, Digital and DataType of roleContact CentreDigitalInformation TechnologyWorking patternFlexible working, Full-time, Job share, Part-timeNumber of jobs...
-
Technical IT Service Desk Analyst
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Equans UK & Ireland Full time £22,800 - £28,500 per yearEquans is looking for a Technical IT Service Desk Analyst to join our team based in Quorum Business Park on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £24,570 per annum and benefits package.You'll be based at our brand new, super modern Shared Services office in Newcastle, which is a dynamic...
-
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Gibbs Consulting IT Services & Solutions Full time £25,000 - £35,000 per yearSupport Technician – Onsite 5 days – Newcastle upon TyneGibbs Consulting is looking for an accomplished Service Desk Support Technician to work onsite 5 days a week and provide reliable, efficient, and effective IT support with a focus on customers based in the EMENA (Europe, Middle East, and North Africa) Region.• Provide customer support and perform...
-
2nd Line IT Support Engineer
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Corriculo Recruitment Full time £25,000 - £35,000 per year2nd Line IT Support Engineer, Newcastle, COR7407Are you an experienced IT Support professional looking to take the next step in a growing MSP? If you're keen to handle escalations, sharpen your technical skills and play a key role in delivering exceptional service, this could be the ideal role for you.The RoleAs a 2nd Line IT Support Engineer, you'll be the...
-
Lift Service Engineer
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Konnect Recruitment Limited Full time £30,000 - £33,000 per yearJob Description Lift Service Engineer – Newcastle/North EastSalary: £30,000-£33,000 DOEHours: 40 hours per week (8.00am-4.30pm (on site from 8.00am and leave site at 4.30pm) plus placement on on-call rota as well (1 in 4)PermanentVan providedMy client is a well-known, market leading lift manufacturing brand and they are seeking a qualified lift service...
-
Senior Software Engineer
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Electus Recruitment Solutions Full timeSoftware Engineer (Robotics & Autonomous Systems R&D)Newcastle upon Tyne - hybrid - 3x per week - relocation package included - UK Citizens ONLYCould your C++ skills transform the future of military robotics?Electus Recruitment are seeking an expertSoftware Engineerto join the Research & Development arm of a world-leading, globally recognised defence...
-
2nd Line Engineer
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Full time £35,000 - £55,000 per yearAt Forfusion we take pride in delivering world class project delivery and IT Managed Services as Cisco Experts, to our client base. We're looking for a positive, enthusiastic and resourceful individual to join our Managed Services team to help deliver 2nd Line support. There's never been a more exciting time for us, and we're looking for like-minded,...
-
L2 Support Engineer
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom eTeam Full time £30,000 - £60,000 per yearContract type:3-month initial contract (possibility of extension)Location:Newcastle area, UK – onsite minimum 4 days per weekWe are currently recruiting on behalf of our client for anL2 Support Engineerto join their IT team in Newcastle. The role focuses on delivering reliable, efficient, and effective IT support to customers across the EMENA region.Key...