L2 Support Engineer

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom eTeam Full time £30,000 - £60,000 per year

Contract type:
3-month initial contract (possibility of extension)

Location:
Newcastle area, UK – onsite minimum 4 days per week

We are currently recruiting on behalf of our client for an
L2 Support Engineer
to join their IT team in Newcastle. The role focuses on delivering reliable, efficient, and effective IT support to customers across the EMENA region.

Key Responsibilities:

  • Provide customer support and manage service desk incidents.
  • Track and assign incidents, collaborating with regional teams to resolve outstanding issues.
  • Use ITSM tools such as
    ServiceNow
    and asset tracking systems.
  • Troubleshoot desktop, laptop, printer, and software issues.
  • Evaluate, install, and maintain new hardware and software solutions.
  • Administer
    Microsoft Windows Network
    and
    Microsoft 365
    .
  • Maintain and update IT inventory and documentation.
  • Perform backup functions and ensure IT processes run smoothly.
  • Stay up to date with emerging technologies through ongoing training.
  • Identify IT training needs and liaise with HR.

Core Competencies:

  • Strong customer focus and service-oriented mindset.
  • Excellent time management and prioritisation skills.
  • Ability to work effectively under change and ambiguity.
  • Action-oriented, motivated, and hands-on approach.
  • Experience or understanding of
    network and server technologies
    would be an advantage.

Professional / Educational Background:

  • Essential:
    Demonstrated aptitude for learning and problem-solving.
  • Desirable:
    Relevant IT qualification (e.g., ITSM, ITIL).

Other Requirements:

  • Fluency in English (written and spoken).
  • Experience working in a
    regulated environment
    is an asset.

If you're a proactive IT professional who enjoys hands-on technical work and delivering high-quality support, we'd love to hear from you.

[eTeam Workforce sp. z o.o.] is an employment agency registered in the register maintained by the Marshal of the Mazowieckie Voivodeship under the number 21300.

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