Reception Team Leader

13 hours ago

London, United Kingdom Paddington Green Health Centre Full time

The following are the core responsibilities of the Reception Team Leader. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Reception Team Leader will be responsible for: a. To primarily be one of the reception team and deliver all reception duties to the required standard of the practice.
b. Overseeing the reception operations of the practice, ensuring reception staff achieve their primary responsibilities each day c. Supporting all reception staff, providing guidance and direction, working with the operations manager to ensure staff within your team are fully trained and competent with all processes and procedures d. Be the first point of contact for the team for any issues that arise at reception e.
Support the reception team to de-escalate any incidents that arise f. Working with the Operations Manager to ensure that reception team are up to date with mandatory training. g. Reviewing and updating all reception procedures as required with the support of the Operations Manager and Business Manager h.
Work with the Operations Manager to ensure that sufficient cover is provided for periods of leave and other staff absences within your team. i. Monitor and maintain the reception area and notice boards j. Attend meetings for team leaders to represent the views of the reception team k.
Champion continuous improvement, encouraging staff to participate and make suggestions for QI initiatives l. Maintain and monitor the practice appointment system m. Process personal, telephone and e-requests for appointments n. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately o.
Signpost patients to the correct service p. Initiating contact with and responding to, requests from patients, team members and external agencies q. Code data on the clinical IT system r. Photocopy documentation as required s.
Processing of repeat prescriptions, ensuring they are processed accurately and efficiently t. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team u. Manage all queries as necessary in an efficient manner v. Maintain a clean, tidy, effective working area at all times w.
Support all clinical staff with general tasks as requested

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