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Helpdesk Coordinator

2 weeks ago

Bury, United Kingdom Homyze Ltd Full time

**About us** We are a Facilties Maintenance Service Provider, with a big aim and plan to do things differently. We believe that a combination of digital transformation and customer service lead approach is key to the success of the future of the FM market. By tapping into the unused local engineering resource we are building a new way of delivering FM to our customers that removes the skill shortages we all face. Working closely with commercial client's we aim to provide a full maintenance solution, that includes: 1. Planned Preventive Maintenance 2. Compliance 3. 24/7 Reactive Services 4. Project Works **Role** We are are looking to grow our own "best in class" helpdesk team. Role requirements: - Inputting and managing all inbound "work orders" through to completion. - Ensure all follow up works are quoted and sent onto the client. - Chasing client's for quotes issued - Managing the supply chain to ensure works are completed to a high standard. - Ensure Homyze CRM system us fully up to date and not orders are left incomplete. - Manage PPM tasks to esnure they are complete - Invoice all reactive and follow on works. - Office based 5 days a week 1. At least 2/years’ experience in facilities/ property maintenance helpdesk 2. Great organisation & interpersonal skills 3. Hands on and willing to go that extra mile. 4. Happy to work in a small team and company 5. Customer service experience 6. Ability to find opportunities to generate additional revenue streams 7. Basic mechanical and electrical systems knowledge. 8. Experience in pricing and managing project works 9. Supply chain management This is a chance to join a start-up that is re-shaping the very way property maintenance is handled. Working with a small team you will be provided with on-the-job training, whilst learning from industry experts. **Job Types**: Full-time, Permanent Pay: £24,000.00-£26,000.00 per year Additional pay: - Yearly bonus **Benefits**: - Casual dress - Company events - Company pension - Free parking - On-site parking Schedule: - 8 hour shift - Monday to Friday Ability to commute/relocate: - Bury, BL9 5BT: reliably commute or plan to relocate before starting work (required) **Education**: - GCSE or equivalent (preferred) **Experience**: - Technical support: 2 years (preferred) - Customer service: 2 years (preferred) Work Location: In person Reference ID: Helpdesk Co-ordinator