People Systems Support Administrator

2 days ago

Bristol, United Kingdom Bupa Dental Care Full time

**People Systems Support Administrator - 24 month FTC**

**Bristol/Hybrid Working - 2 days a week in the office**

**Full-time, Monday - Friday**

**Role Purpose**

The Dental People Technology Security and Support team are the gatekeepers to the systems & data for People Technology systems. You will deliver the access and security as well as providing escalated system support for systems supported by the Dental People Technology (PT) team, which often require problem solving and collaboration across IS, Payroll and Administration teams to resolve.

Day to day activities will include dealing with requests from all areas of the business, liaising with 3rd parties to deliver fixes and identifying improvement opportunities. Other activities include testing, involvement in projects and supporting the Continuous Improvement Consultant on complex issues and projects as required.

**Responsibilities**
- Provide functional support for HR and Payroll Technologies supported by People Technology.
- Support and consultancy to assist vendor with defect resolution and testing.
- Escalate to the Support Consultant any issues between the business and IS Department for system support.
- Support of Security Processes and Audits, including the implementation of new processes.
- Input into the implementation and ongoing management of monthly cycle activities driving fixes and improvements into supported systems.
- Promoting the use of available functionality (cascading release updates), driving value for money, working to effective SLAs, providing support for issues; updating the system as necessary in partnership with service provider if required.
- Run complex data conversion/data uploads for admin teams to bulk upload data avoiding a need for manual input.
- Subject Matter Expert to support users in day to day usage of Itrent and the Knowledgebase.

**Experience required**
- Evidence of strong HR system functional expertise and a keenness to quickly gain a working knowledge of new technology. Experience with iTrent would be desirable.
- Advanced MS Windows and Office skills, (especially Excel, although training is available).
- Self-motivated with the ability to prioritise tasks, deliver work requests / solutions to high standards whilst working to tight deadlines with attention to detail.
- Excellent interpersonal skills with the ability to effectively communicate orally and in writing to Director level and with external parties.
- Ability to work effectively and efficiently under pressure and to tight deadlines.
- Strong analytical and problem-solving skills.

**Benefits**

The benefits here are industry-leading, and we’ll be able to tell you more about them in the process (or jump to the benefits and rewards page on our careers site for a flavor). But here’s a snapshot:

- 25 days holiday
- Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance (of course).
- Industry-leading health benefits including free virtual GP, physiotherapy, mental health support and our Anytime Healthline advice service.
- The Bupa Health Cash Plan allowing you to claim money back towards some of your everyday healthcare expenses - think prescription eyewear, dental treatment, prescription charges and more.
- Early access to your earned wages.
- Cycle to work scheme.
- And many more, just ask.

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