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Collections Advisor

2 weeks ago

Cheadle, United Kingdom Together Full time

Company Description
**_
Salary between £25,000 - £26,780 depending on experience, plus performance bonus and benefits_**

**_ This role is office based Monday - Friday, working hours are 9am - 5.30pm_**

**We are Together** -** **Proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 700 colleagues.

Together Money are a specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial ambitions accessible.

**Benefits working at Together**
- 26 days holiday, (increasing with service) your birthday off, and bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts

**Job Description**:
As a Collections Advisor you will proactively and efficiently manage customer accounts in order to resolve issues and bring accounts up to date.

**Key Responsibilities**:

- Manage vulnerable customer cases in order to ensure the most appropriate support is provided
- Handling both inbound and outbound calls, ask open and probing questions in order to understand their circumstances and find solutions
- Responsible for identifying and reporting any incidents of breaches of operational processes and policies
- Be clear and transparent in all communication with customers to ensure they understand the current situation
- Identify and accurately record any complaints received from customers and achieve first time resolution
- Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved
- Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome
- Utilise effective questioning techniques to understand the customer circumstances, to ensure accounts are managed to exit in a timely manner

**Skills required for the role**:

- Collections experience or Customer Service in a financial services
- Strong communication skills
- Objection Handling Skill
- Excellent attention to detail
- Strong literacy and numeracy skills
- Good multi-tasking skills
- Flexible approach & ability to adapt to change
- Organisational Skills
- Negotiation Skills

Additional Information

Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference - we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
- **please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.