Helpdesk Support Consultant

2 weeks ago

Hemel Hempstead, United Kingdom NECSWS Full time

Company Description
- NEC Software Solutions is headquartered in the UK and operates around the world.
- We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.
- We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook.
- We’ve been part of global tech company NEC Corporation since January 2018.
- Find out more about our business on the Corporate Responsibility and Performance pages.

**Job Description**:
The role will be based in Hemel Hempstead, working Monday to Friday and will report to the Project Management Team and the Service Delivery Team within the Health business area.

This is an exciting opportunity for an ambitious individual with a hard-working mentality to be successful in a role that genuinely makes a difference to the lives of the others. NEC is cultivating an environment that is driven by training and development and are committed to investing in the success of the employees.

**Responsibilities**
- Working as part of a small team and providing support to the projects and implementation team and the service delivery team.
- General administration tasks to support the team I.e., collecting information from clients, creating user login accounts and disseminating these out to end users.
- Assisting with producing training materials.
- Supporting with weekly reports and project tasks.
- Adherence to Governance processes when completing daily duties.
- Maintaining end user support channels.
- Provide support to end users.

**Key opportunities**:

- Ensure company policies and procedures such are understood and adhered to.
- A chance to become a well-rounded member of the team.
- You will be given the necessary training and development to distinguish yourself early in your career with NEC.
- An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation.
- A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees.

**Qualifications**:

- Experience Implementing or Training on Software Solutions
- Helpdesk Experience would be desirable
- Ability to use the Microsoft Office product suite.
- Experience with Data Entry
- Excellent interpersonal, communication and organisational skills.
- Ability to work as part of a team or independently using own initiative.
- Structured & proactive approach with an attention to detail.
- Good numeracy and written communication skills.
- Ability to learn new skills quickly

Additional Information

All your information will be kept confidential according to EEO guidelines.

Employees of NEC are entitled to the following Company funded benefits:

- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/ sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A fantastic selection of flexible benefits to suit your individual needs
- We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

OTHER INFORMATION

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