Application Support Analyst

6 days ago


Hemel Hempstead, United Kingdom Rutherford Briant Full time

Rutherford Briant have just registered a very unique Application Support Analyst role. This is a great opportunity to work for a young digital transformation business, the business is growing rapidly and needs an experienced & highly organised ApplicationSupport Analyst.

**Responsibilities**:

- Daily support for critical systems.
- Gather customer requirements and report back to the business.
- Ensure system up times meet strict KPI's.
- Resolve incidents within strict KPI's.
- Control UAT process.
- Contribute to continuous service improvements.
- Maintain and create process documentation.

Key Skills:

- Strong customer service skills both written and verbal communication.
- Familiar with POS/EPOS systems.
- Strong documentation skills and good attention to detail.
- Great understanding of Windows or Database environments.
- Helpdesk system experience.
- SCCM software management and deployment.

If you are ready for your next challenge, if you want to make an impact and be an integral part of a business, this could be the role for you.


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