Medicine Counter Assistant

2 weeks ago

West Bromwich, United Kingdom ingrams chemist Full time

**Medicine Counter Assistant**

Here, at Ingram’s Chemist we are dedicated to providing the best possible service to patients and customers. To continue to provide this excellent standard of service it is important for us to constantly adapt and change to the requirements of our service users and provide excellent services which are accessible to all of our patients.

The role will include the usual responsibilities which are required from a Medicine Counter Assistant such as looking after the shop, stock control and rotation, giving advice to patients, taking in and handing out prescriptions. We also run several clinics and campaigns throughout the year, including vaccination clinics and an ear wax removal clinic. The Medicine Counter Assistant would be required to help with these clinics on all levels, including promoting campaigns, booking appointments and helping patients to access the clinics they require.

The Medicine Counter Assistant will be required to take directions from the Team Leader and/or Management and implement decisions made efficiently and effectively. Using initiative and having excellent communication skills are essential.

The position is a full-time post, based on a 39 hours working week across 5 days, Tuesday to Saturday.

**Role and Responsibilities**
- Look after all shop and consultation areas. Ensure that all areas are clean and fit for use at all times.
- Prescription processing - All areas, including taking in prescriptions, labelling, bagging medicines and handing prescriptions out to patients.
- Stock control - Ordering stock, date checking.
- Using excellent customer service skills, communicate with professionals and patients, across all platforms, update records, record DATA, give relevant information, problem solve and follow up on queries.
- Act on what is happening ‘in the moment’. Direct information to the correct destination efficiently, always have the patients best interests at heart. Ensure all patients and professionals receive correct, complete and up-to-date information.
- Ensure that the current Health Care campaign is up to date, this includes recording and storing all required Data and information. Any upcoming campaigns are prepared and ready to start. Research, organise and obtain any required resources relevant to campaigns and clinics.
- Book appointments, organise and run various clinics.
- Ensure all equipment and resources are ordered as needed. Check stock levels regularly.
- Ensure problem solving steps are taken to satisfy patients requests/ requirements.
- Ensure compliance with all legal and organisational requirements, efficiency and excellent standards of work within their working area.

**Person Specification**
- Certified Qualification for Medicine Counter.
- Ability to work efficiently and to deadlines.
- Ensure the effective use and control of resources.
- Strong communication skills with a professional, tactful and friendly attitude.
- Honest, non-bias and have excellent Customer Service skills.
- IT literate.

Schedule:

- 8 hour shift

**Experience**:

- Pharmacy: 1 year (required)

Work Location: One location

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