Neighbourhood Officer

2 weeks ago

St Helens, United Kingdom Torus Group Full time

We are now looking for an experienced Neighbourhood Officer to join the St Helens team on a permanent basis. The Neighbourhood Officer is key to ensuring the sustainability of our estates. This is a proactive role managing a portfolio of properties maintaining a high-quality service for tenants. You will be responsible in helping to maximise our income, ensure demand for our properties in challenging neighbourhoods and address any estate and tenancy management breaches.

**This is an important role in which you will**:

- Be responsible for performance and tenancy management of your property portfolio
- Carry out accompanied viewings, utilise incentives and liaise with the Allocations Team to ensure demand for your property portfolio.
- Participate in multi-agency meetings, working groups and other meetings to deliver required outcomes.
- To liaise with the appropriate Tenancy Sustain Officers to ensure the sustainment of tenancies, to ensure compliance with tenancy agreements and to protect demand and reduce costs
- To oversee your neighbourhood and proactively address any issues that would affect demand and costs, liaising with Safer Estates Compliance Officers, Tenant Involvement Team and Support Network as appropriate

**To be successful in this role you will**:

- Experience of managing housing stock or delivering a service to clients.
- Knowledge of housing legislation
- The ability to negotiate with and influence partners and stakeholders to gain shared business aims.
- The skills to manage relationships with tenants including challenging non-compliance.
- A proactive, professional, commercial and resilient approach, able to work well at pace and produce innovative solutions.
- CIH level 3 or willingness to work towards

Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.

In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills - along with a package of benefits that shows how much we value your contribution and care about your wellbeing.

**_ PLEASE NOTE:_**
- If you are successful at the shortlisting stage and are invited to interview, we will request that you bring along copies of all qualifications and certificates that are essential for the role_

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