Neighbourhood Officer

1 day ago

St Helens, United Kingdom Torus Group Full time

At Torus, we’re more than a housing provider - we’re committed to building strong, thriving communities. We are looking for a dedicated **Neighbourhood Officer** to join our team in St. Helens. In this role, you’ll manage a designated patch of housing stock, delivering high-quality tenancy management services while acting as an ambassador for Torus. You’ll work closely with tenants, colleagues, and partner agencies to create safe, sustainable, and welcoming neighbourhoods where people are proud to live.

**What you’ll be doing**
- Take ownership of property and tenancy management across your portfolio, providing advice and support to tenants and residents.
- Manage a wide range of tenancy matters including abandoned properties, relationship breakdowns, unauthorised occupation, subletting, tenancy fraud, and access issues.
- Conduct estate inspections and tenancy visits, ensuring our homes and neighbourhoods remain safe and well-maintained.
- Use data and insight to target resources effectively and meet key performance goals.
- Actively manage anti-social behaviour (ASB) cases, tenancy breaches, and hate crime reports in line with company standards.
- Collaborate with colleagues, external partners, and elected officials to address local issues and drive estate improvements.
- Support tenants at risk of tenancy failure by implementing positive interventions or signposting to external support agencies.
- Promote tenant engagement, ensuring residents have a voice in shaping services and decisions that affect them.
- Maintain accurate records and stay up to date with housing legislation, policy, and best practice.

**What we're looking for**:

- We’re looking for someone who is community-focused, resilient, and proactive, with the ability to balance relationship-building with operational responsibility.
- CIH Level 3 qualification (or willingness to work towards it).
- Experience in housing management or in delivering services to clients.
- Strong knowledge of housing legislation and a willingness to stay up to date with developments.
- Excellent communication skills, with the confidence to challenge non-compliance where necessary.
- Experience of managing ASB and nuisance cases.
- A professional, solutions-focused approach with the ability to work at pace.

**Interview Process**:
The interview will be competency-based, assessing your technical skills, problem-solving abilities, and team collaboration. Interviews will take at our Liverpool office.

**Additional Information**:
Each successful applicant will be required to complete the following pre-employment checks before a start date is agreed:

- Right to work verification
- Qualification certificate check
- 2x completed references
- Occupational Health Questionnaire - Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&Cs

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