Head of IT Operations

**Head of IT Operations**

**Location**:Staines (TW18 3DZ) or Manchester (M50 3SP) **/ **Flexible**

**Hybrid working options**

**Permanent**

**£73,000 - £100,000 Plus fantastic benefits / Bonus / Car Allowance**

**Full time / Open to Job Share**

**Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.**

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

**Role Overview**:
Reporting to the Chief Digital Information Officer the Head of IT Operations will shape and lead the IT operations and service within the UK, delivering a market-leading quality of service to Bupa and our customers across a broad and complex IT estate. You will contribute to and drive the UK IT principles and strategy and also work with the leadership team to assure the business goals and objectives can be realised through IT.

**What you’ll do**:
The role will develop and oversee execution of business cases to deliver the required IT capabilities across the UK IT operations and services. You will manage teams, directly and in a matrix organisation to deliver IT capability while developing and overseeing UK IT operations and services to optimise levels of service, performance and quality while minimising the overall IT cost of ownership while establishing the necessary IT capability roadmap.

You will need to manage technology lifecycle plans to ensure proper and cost effective platform support as well as manage technology capacity plans. You’ll design and manage OLA and SLA agreements with internal and external partners and suppliers along with the design and implementation of KPI’s and scorecards to manage the UK IT operations and Services effectively and efficiently.

As a key member of the senior technology management team, you’ll participate in driving the overall direction and day to day management of UK IT ensuring the appropriate IT strategies are defined. You’ll support and challenge Management Team colleagues on the shaping and delivery of IT solutions and continuous improvement across Digital, Application and Service, Vendor Management, IT operations and Technology.

**What you’ll bring**:

- Experience of IT resource strategy definition, delivery and operations
- Experience of effective board level relationship management
- A strong team player with the ability to challenge, provide leadership across the matrix, and coach senior staff
- Drive, resilience and energy and the ability to adapt quickly to changes in priority
- Demonstrated commercial and financial acumen with similar complexity portfolios
- Proven senior IT Leader with broad and deep knowledge of IT operations and service management
- Proven experience of operations in a complex high-change environment
- Experience managing IT security in complex organisations
- Experience of ITIL based IT Operations methodology definition and adoption
- Experience of enterprise-level release management
- Experience of IT delivery and operations management
- Educated to degree level and will be a strong analytical thinker, capable of sound decision-making, and able to understand wider business issues without losing sight of the detail
- Ability to demonstrate innovative thinking and have the broad knowledge and commercial aptitude to contribute ideas on all aspects of the organisation with the gravitas to influence at the most senior levels
- Background in the deployment of Information and process systems and change programmes to underpin business strategy in large companies

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues