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Customer Account Coordinator 6 Months Ftc
2 weeks ago
Customer Account Coordinator 6 months FTC
Job Details
**Sector**:
Customer Services
**Location**:
Warwick, Warwickshire
**Type**:
Temporary
**Reference**:
723938
**Key Responsibilities**
- Manage operational liaising with customers for issues related to Logistics (orders, shipment, returns, and freight).
- Process software licenses.
- Work in line with DOA and written processes.
- Able to issue financial documentation (credits/debits) by relevant processes.
- Co-ordinate the processing of reverse logistic requests.
- Handling complaints/discrepancies promptly for customer satisfaction.
- Ensure accurate orders are received and processed as expected, all adhering to the company’s legal requirements.
- Be able to identify any pricing or credit issues and follow up for resolutions.
- Work alongside finance on the cash flow, credit limits, and balance discrepancies.
- Manage customer order book reports.
- Be able to produce customer invoices through Excel.
- DFS order management.
- Be at the forefront of sales by increasing customer satisfaction.
- Act as the company gatekeeper.
- Be in attendance for relevant meetings as required.
**Key Skills & Experience**
- English language, written and spoken essential.
- Additional spoken languages; Polish, German, Spanish, or Italian
- Knowledge of most Microsoft Applications
- Proficiency in using SAP or Salesforce knowledge is an advantage.
- Strong accuracy and attention to detail.
- Ability to multi-task and manage time effectively.
- Excellent face-to-face and telephone communication skills.
- Proficient in Microsoft packages - Word, Excel, and Outlook.
- Committed team player.
- Able to build trust with stakeholders and understand the customer’s perspective.
**Additional Information**
- Hybrid working, 2 days in the office, 3 days working from home
- Office based in Warwick.
- 25 days annual leave plus bank holidays.
- Free Onsite Parking.
To express interest in this promising role, kindly forward your latest CV, detailing your present or
most recent remuneration package and any notice period you might have. For a discreet, detailed
discussion about the role, you can reach out to **Shanelle Bowyer **at **01295 983585**. Alternatively,
connect with us on LinkedIn via the following link:
