Customer Account Coordinator
4 days ago
Customer Account Coordinator
Job Details
**Sector**:
Customer Services
**Location**:
Warwick, Warwickshire
**Type**:
Temporary
**Salary**:
£24960 - £31200 per annum
**Reference**:
5871_1661269608
Our client is a pioneering and globally recognised automotive technology and aftermarket business based in Warwick. Due to continued growth, they are now looking to acquire the services of a Customer Account Coordinator on a 3-month fixed-term contract. The holder of the position will be responsible to be an operational customer liaison for customer issues related to Orders, Shipments, Product Availability and Reverse Logistics. To provide information to customers/internal team related to order status, shipments and support to maximise sales.
**Main Responsibilities**:
- Manage operational liaison with customers for issues related to Logistics (Orders / Shipment / Returns / Freight)
- Ensure accurate order load, verify EDI /TecCom orders are received and processed as expected, and that all orders adhere to Legal requirements.
- Support in identifying pricing/credit issues and follow-up for resolution
- Manage shipment preparation and liaise with warehouse for pick/pack and despatch of goods to the customer, ensuring compliance with customer / legal requirements
- Coordinate the processing of reverse logistic requests.
- Handle complaints/discrepancies. Log & ensure resolution is provided in a timely manner to the customer’s satisfaction
- Issue finance documents (credits, debits) in line with relevant processes & legal requirements.
- Process software licences.
- Work with finance on cash flow, credit limits, balance discrepancies and other matters where requested.
- Manage customer order book reports. Creation and supply.
- Issue invoices in excel to customers when requested.
- Attend relevant meetings where required.
- Act as the company gatekeeper.
- Contributes to bottom line sales by increasing customer satisfaction.
**Key Skills and Experience**:
- Strong phone contact handling skills & active listening
- Ability to multitask, prioritize and manage time effectively
- Work as part of a team
- Attention to detail
- Commercial acumen and a passion to drive the strategic plans forward, ability to analyze and produce reports and recommendations
- Builds trust with key stakeholders and understands the customer perspective
**Additional Information**:
- This is a 3-month fixed term contract role working Monday to Friday 8.30 am - 5 pm, with hybrid working available (2 days a week in the office and 3 days working from home). The first week will require 4 days in the office for training.
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