Customer Service Coordinator

2 days ago

Warwick, United Kingdom Pertemps Network Group Full time

**Job Description**:
We are looking for a full time and permanent Customer Service Coordinator based at an office in Warwick who are global leaders in manufacturing.
Salary is £23,000 - £25,000 dependent upon experience.
They offer attractive Benefits and a Competitive Salary (Pension scheme, Staff discounts).
Monday - Friday 8:30am - 5:00pm

**Why should you apply?**
- You will have the opportunity to experience a dynamic and challenging environment and work on different and innovative projects whilst working with leading technologies- The company will help you to drive your career path onward and upward work in a culture of feedback that recognizes you and helps your development- You will have the opportunity for Smart working to ensure a good work and life balance**Responsibilities**:

- To take ownership in order management for a portfolio of customers in UK & Ireland- Responsible for meeting agreed sales and contact centre targets. Working in close collaboration with the Sales teams to ensure our customers have on-shelf availability to suit their end consumers- Utilise all available contact channels / sales tools to increase sell out and improve customer service levels alongside Sales opportunities and campaigns- Be a Brand ambassador for the company, understanding their products and the customers’ requirements- Proactively manage a portfolio of customers to increase sell out in accordance with our sales growth plans- Maximise sales opportunities for target products in support of pre-defined sales campaigns- Work in conjunction with Sales and Marketing to support key initiatives and product launches- Communicating with all 3PL Providers- Analysing Sales trends and analysis for your agreed target customers- Work with Sales teams to refine target customers and contact data to improve campaign efficiency and contact strategy- Pro-actively manage key campaigns for pre-defined customers to improve customer relations/satisfaction- Conduct customer satisfaction surveys to evaluate and improve the company’s service offering- Manage orders and customer order books to ensure they are in line with agreed targets / campaigns- Successfully communicate any order changes with a view to maintaining the ordered quantity and service levels where possible- Maximise any opportunities to deliver early and deliver optimally wherever the possibilities arise in line with customer’s needs- Take responsibility for all customer queries relating to your agreed target customers and proactively manage it to resolution**Requirements**:

- Experience (years): Minimum of 2 years Customer Service.- Problem solving, organisation and planning, eye for detail, high standard of work.- Excellent communication skills both internally and with customers.- Ownership, Initiative, Organized, numerate, multiple task management, with the ability to manage workloads and priorities under pressure.- Preferred experience in outbound call centre or order desk environment.- Systems literate with preference of SAP.- Excel literate to intermediate - To be tested at interview.- Microsoft Office literate, including Outlook and Word.- Flexibility and adaptability to changes when job demands it.- Willing to travel when business requires.

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