Emac Support Advisor

7 days ago

Crewe, United Kingdom EMaC Full time

Are you looking to start a brand new career, or perhaps re-ignite your existing one with a company who offers more opportunities? Maybe you’re looking for a complete change or just looking for a full-time position with more sociable hours?

We have an excellent opportunity to join our Customer Service Team and full training is provided. All you need is a great attitude and a strong ethic for providing excellent customer service.

EMaC is a great place to build a career. We’re fresh in our thinking and we look to do things differently.

**Job Purpose**:
The EMaC Customer Service Advisor role will consist of answering inbound calls from customers and dealerships regarding their Service Plans. You will also help with general administration and support us in delivering a top class service to our book of over 1 million customers.

**Job summary: What does the role entail?**
- Taking inbound calls from customers who have a query about their vehicle service plan
- Deliver guidance on quotations, plan sales and system navigation to motor dealerships.
- Deal with Direct Debit enquiries, printing of customer documents and general upkeep of our customer accounts covering all aspects of administration ensuring that queries are resolved efficiently.
- Work independently and in line with company SLA’s.
- Effective planning of own workload ensuring structure to the working day to achieve all objectives given.
- Complete daily reporting back to the Senior Advisors and Supervisors.
- Have the ability to hit and meet team and individual targets on a daily basis.

**What you’ll need**:

- The flexibility to adapt to change in a fast-paced environment.
- To be well organised and passionate about providing a great service.
- Enjoy variety and learning new skills.
- Have keen attention to detail.
- Good general computer skills and a good working knowledge of MS Office.
- Enjoy making customers happy by delivering brilliant experiences.

Full training in systems and processes will be provided, but previous use of business systems and or the automotive/service plan market would be an advantage.

**What you’ll get in return**:

- 25 days holiday (plus bank holidays).
- No late evenings.
- The chance to achieve a monthly bonus.
- Working only 1 in 4 Saturday mornings (paid at time and a half).
- Employee benefits scheme, including holiday purchase scheme, health cash plan, travel insurance and life insurance.
- Employee Recognition Awards.
- Long Service Award Scheme.
- Hybrid working (A blend of working from home and in the office) or fully remote opportunities are available

**What we also offer**:

- Progression & development in a global business
- Health Cash Plans
- A fully paid employee assistance programme
- A great team environment
- A brand modern office environment
- Free onsite parking
- Social events and Christmas parties
- Employee referral program

**Job Type**:

- Permanent position
- 40 hours per week
- Salary: Basic £20,800
- Bonus: with the opportunity to earn £1,200 per annum in target related commission
- Hybrid working (A blend of working from home and in the office), or fully remote (working from home) positions available

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