Sales Contact Centre Advisor Maternity Cover

EMaC is a great place to work and learn. The pace is fast, we have a strong team spirit and there’s a real buzz about the environment. To help you settle in and feel at home, we’ll provide you with a full business induction plus structured training, personal development, and job benefits. Our view is that if we can help your career to grow, you’ll be helping us grow as a business - everyone wins.

EMaC work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty, customer retention and greater revenues.

Our core products are Service Plans and Maintenance, but we’re not just limited to these.

As the leading Aftersales Partner to the UK automotive industry, we have a live book of 1.7 million customers and drive a combined £250M of aftersales revenue into the UK network, annually, through our range of solutions.

We use reliable, highly evolved platforms to integrate our systems with our clients’. We offer customer service that is second-to-none and we take responsibility so that our clients can focus on their strengths, knowing that their customers are in great hands.

We are looking to a recruit a dedicated professional to support our renewal and sales service. This role requires agents to renew products, up-sell items supporting our clients’ promotions, and provide customer support for our end consumer.

This exciting initiative requires experienced contact centre advisors who thrive in a fast paced, sales environment.

**Summary of role**:
On behalf of our clients;
- Handle high volume of sales calls
- Using various omni-channels to support customer sales journey
- Up-sell promotional items on behalf of clients
- Develop customer relationships
- Assist with customer enquiries
- Redirect general enquiries to relevant departments
- Professional follow up service
- Be able to objection handle and problem-solve confidently
- A good understanding of customer needs and requirements
- Provide effective information to prospective customers
- Close sales and achieve the relevant targets
- Be responsible for managing your own conversation rate/targets
- Manage CRM databases
- Be adaptable to new campaigns/products

**Role requirements;**
- Good customer relation skills
- Previous B2C telemarketing, telesales or telephone experience (min 1 yr.)
- Good general computer skills and a good working knowledge of MS Office.
- Great telephone manner with a clear speaking voice
- Excellent communication skills and the ability to build rapport with the customer
- The ability to work independently as well as in a team
- Be able to confidently sell products or services to the customer
- Excellent negotiation and problem-solving skills
- Upselling experience
- Great organisation abilities

**What you’ll get in return**:

- No late evenings.
- The chance to achieve a monthly commission bonus
- 25 days holiday increasing to a maximum of 32 days with service (plus bank holidays).
- Employee benefits scheme, including opportunity to purchase up to 3 days holiday, health cash plan, dental cover, travel insurance and life insurance.
- Employee Recognition Awards.
- Long Service Award Scheme.
- Working only 1 in 4 Saturday mornings (time in lieu given)
- Hybrid working (A blend of working from home and in the office)

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Referral programme
- Sick pay
- Work from home

Salary £23,692 + competitive commission structure (OTE up to £750 per month)

Pay: £23,692.00 per year

Additional pay:

- Commission pay

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Sales: 1 year (required)

Work Location: In person