Front Counter Station Assistant

7 days ago

Caernarfon, United Kingdom North Wales Police Full time

-Force
North Wales Police
Role Type
Police Staff
Business Area
Local Policing Services
Department
LPS Front Counter
Location
Caernarfon Police Station
Grade
Scale 5
Salary
£29,109.00 - £31,296.00
Allowances
Shift, Weekend Working
Shift Percentage
12.50%
Weekend Working Shift Percentage
11.50%
Agile Working
Fixed - this role can only be performed from a specific location.
Part/Full Time
Full Time
Hours per Week
37
Type of Contract
Permanent
Level of Welsh language ability required?
4
Closing Date
30/10/2025, 12:00
Job Advert Description

**We have an exciting new opportunity to join our Front Counter team.**

The role is varied and you will provide a reception service at a police station(s), where you will deal with members of the public for various reasons such as;
- Obtaining initial details from persons wishing to report an incident/crime/road traffic collision, both at the counter or by telephone.
- Examine documents presented, recording details as required.
- Record details of found property and secure property accordingly.
- To process and authorise the release of seized vehicles, checking documents as required and liaising with recovery garages and insurance bureau.
- Recording details of persons reporting on both Police and Immigration bail and maintain the bail register.

Further details can be found on the post profile.

**The role requires applicants who can demonstrate (with evidence) skills and experience in the following areas;**
- NVQ level 3 or equivalent qualification in Business Administration/Customer Care and/or an equivalent amount of proven experience of dealing with members or the public/other agencies that incorporates communication via the telephone and face to face.
- Clerical/administrative experience to include the recording and cross-referencing of information and thereafter following Force Procedures.
- The applicant must hold a Current Driving Licence and must be able to travel force wide as this post is peripatetic
Competency and Value Framework (CVF) level?
1

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