Subcontractor Coordinator

2 weeks ago

High Blantyre, United Kingdom ECG Facilities Services Full time

**Job Opportunity: Subcontractor Coordinator**

**Location**: Head Office - Blantyre
**Salary**: From £26,208 dependant on experience

**Job Type**: Full-time 40Hrs

**About Us**

ECGFS is a well-established and ever expanding industry leading facilities management company, delivering high-quality services to clients across the UK. As an **equal opportunity employer**, we are committed to fostering a diverse and inclusive workplace.

This is an exciting opportunity to join our growing team, where you’ll receive full training, mentoring and support.

**Role Overview**

As a **Subcontractor Coordinator**, you will play a key role in ensuring the smooth and efficient coordination of subcontractor management and helpdesk operations. You will be responsible for liaising with clients, coordinating specialist sub-contractor visits, and ensuring all tasks are completed in line with **Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)**.

**Key Responsibilities**
- Coordinate and schedule sub-contractor visits
- Manage and update CAFM (Computer-Aided Facilities Management) systems
- Respond to client queries and provide excellent customer service
- Ensure compliance with SLAs and KPIs
- Accurately record and process data using Microsoft Word and Excel
- Work efficiently in a fast-paced environment, prioritizing tasks effectively

**Essential Requirements**

Excellent communication and numeracy skills
Proficiency in Microsoft Word and Excel and excellent systems awareness
Strong time management and organizational skills
High attention to detail and accuracy
Outstanding customer service skills
Ambitious and eager to learn quickly
Experience working in a very fast-paced environment

**Preferred Skills & Experience**

Knowledge of CAFM systems
Experience in coordinating specialist sub-contractor visits
Previous experience in a similar role (preferably in facilities or service industries)
FM Helpdesk experience
Ability to work to strict SLAs & KPIs
Ability to prioritize and multitask effectively

**What We Offer**
- **Full Training & Support** - A structured induction and training program, including a buddy system with an experienced coordinator to help you settle in.
- **Inclusive & Supportive Environment** - ECGFS is committed to equality, diversity, and creating a positive workplace.
- **Employee Assistance and Wellbeing** - Health & Financial wellbeing for Employees & their Families, GP Online.

**Applicants must have the legal right to work in the UK.**

Pay: From £26,208.00 per year

**Benefits**:

- Health & wellbeing programme
- Life insurance
- On-site gym

Application question(s):

- What skills or experience could you bring to the a busy team and to ECGFS in general.

**Experience**:

- Customer service: 3 years (preferred)
- Administrative: 3 years (required)
- Computer skills: 3 years (required)

Work Location: In person

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