Customer Service Advisor

7 days ago

Runcorn, United Kingdom Aluline Group Ltd Full time

Job description

Aluline Group Ltd was founded in 1993 to provide drainage solutions to the retail, industrial and commercial industries. Aluline caters to the precise needs and challenges of each market with a tailored service and specialist expertise. By designing, manufacturing installing and servicing drainage products for clients in the UK Portugal, Ireland and the UAE.

We are looking for a dynamic, enthusiastic and resilient person to join are well established inward bound sales team based in Runcorn, Cheshire.

At ALULINE we are all about the customer experience and want all our customers to receive world class service on every occasion.

We are passionate about drainage and we are experts in what we do.

We are looking for people who have the same passion and drive that we do.

As an employer we want to help our team to reach their full potential and we give them the tools to deliver this

**Role Summary**:
To be a point of contact for customers who have queries about products, orders and general sales enquiries. Maintain appropriate quality control measures to optimize sales performance whilst delivering excellent customer service at all times.

**Core Responsibilities**:

- Answer the telephone promptly and in a professional and polite manner
- Deal with telephone enquiries or refer to the appropriate colleague
- Identify opportunities to ‘upsell’ products
- Offer alternative products to customers wherever appropriate to do so
- Make outbound telephone calls to sell products and retain a close relationship with all customers
- Stay up to date with new products and offers
- Achieve monthly and yearly KPI’S and targets as agreed with Sales Manager
- Any other duties as directed by the Sales Team Manager
- Retain business, referring leads and any other opportunities
- Qualify customers in a structured manner introducing them to items which match their requirement financially and efficiently - ensuring the quotes are compiled accurately
- Process refunds when necessary
- Update Management Information System with full accurate and relevant notes at all times
- Ensure the CRM has all relevant customer information to enable its proper use
- Be proficient in the use of all office IT and communication systems
- Attend and participate fully in team meetings and training sessions
- All communications are to be of a professional standard and in-keeping with the company values and brand
- Maintain strong and healthy relationships with the Operational Team
- Challenge the sales process in a constructive way to seek better and more effective ways of working
- Communicate important feedback from customers internally

If you are interested please send us your CV.

No recruitment agencies please

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£21,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: CUSTOMER SERVICE

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