Triage Case Officer

Triage Case Officer - Authorisations

Location

Edinburgh / Leeds / London

Salary

National ranging £40,600-£45,000 and London from £44,900-£50,000

About Authorisations

At the FCA, we are creating a fair and more resilient financial system. We are establishing more transparent relationships, between financial services and customers, building trust in financial markets, whilst protecting vulnerable consumers.

We are currently on an exciting journey to become a more forward-thinking and proactive regulator, to maintain our position as a world leader in financial services regulation.

The work of Authorisations has a significant impact on conduct in the financial services markets. By being a robust gatekeeper for firms and individuals we ensure firms’ business models are sustainable and approved individuals have sufficient competence and integrity.

Authorisations works closely with Supervision, Policy and Competition (SPC) teams as well as Enforcement and Market Oversight, to enable a holistic and coordinated approach to regulation.

The Role (multiple vacancies)

We are looking for talented, motivated and outcome-focused individuals in Leeds, Edinburgh and London with varied experience and backgrounds to join our newly formed Financial Promotions Gateway Triage and Data team which sits within our Controllers and Cancellations Department.

The Financial Promotions Gateway is a new initiative that seeks to vastly improve the standards and expectations of firms who wish to be able to approve financial promotions for unauthorised persons. It is part of a package of measures by the FCA to improve the financial promotions regime.-
- Request missing information from applicants- Perform initial internal checks, including engaging with internal stakeholders, to assess available information and identify areas of risk- Create case summaries for case teamsThe team will also be responsible for creating, maintaining and reporting data and management information in relation to the Financial Promotions Gateway.

What will you be doing

Key responsibilities include:
- Creating strong networks with key stakeholders to ensure the sharing of information

What you will get from the role- Directly contributing to the reduction of risk of consumer harm by preventing firms with poor controls being able to approve financial promotions for unauthorised persons- Developing an in-depth knowledge of the financial promotions regime and the business models of the firms seeking to approve financial promotions, working with a wide variety of firms and internal stakeholders to enhance the organisation’s approach to financial promotions- Building a wide network across the FCA and other regulatory and governmental organisation, representing the department/division in discussions with senior management- The opportunity to influence and contribute towards the future shape of our approach to financial promotions

Core benefits that you will receive as standard are:
- 25 days holiday per year plus bank holidays (pro-rata)- Private healthcare with Bupa- A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35)- Life assurance of eight times your basic salary- Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you will have

Minimum- Experience of investigating and then analysing complex information and identifying and presenting relevant issues in a timely manner- Experience working at a pace and under pressure, using sound judgement and escalating issues appropriatelyEssential- Excellent relationship and stakeholder management skills to enable credible engagement and challenge senior internal and external stakeholders- Ability to balance and manage competing priorities, working independently and in a team, and manage several work streams simultaneously deploying project management disciplines- Comfortable with responsibility and managing ambiguity- Evidence of clear and logical thinking through oral and written work, with an ability to describe complex issues concisely

About the FCA

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found

here.

The FCA's Values & Diversity Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation.

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