Triage and Information Officer

1 week ago

London, United Kingdom Dorset Councils Full time

The Triage and Information Officer will provide a high quality first point of contact to children, young people, parents, carers, and professionals who reside in Dorset and are contacting the statutory Special Educational Needs and Disabilities Information Advice and Support Service.

The service provides confidential and impartial advice on the rights in the SEND process and other relevant legislation and SEND policy, supporting navigation through the SEND assessment process.

This role is to provide up to date and local information, make an initial triage judgement about the appropriateness and urgency of any requests for service and signpost to other services as appropriate, taking advice from the Project Lead as necessary.

There is a requirement for the post holder to undertake Level 1 Legal Training (IPSEA), which comprises e-study of up to 30 hours and face-to-face training for one day funded by the service within 3 months of being in post.

The post holder will be expected to maintain confidentiality and impartiality at all times and may from time-to-time experience contact with families that could be upsetting and challenging.

Dorset SENDIASS are recruiting for a Triage and Information Officer (part time 15 hours per week; one year fixed term in the first instance, with an opportunity to extend if budget allows).

The role is suitable for:

- A team player with strong focus on improving outcomes for children, young people and their families through offering high quality first point of contact for our busy SENDIASS service.
- A person who strives for excellence in standards of customer service, showing empathy and understanding and offering timely information and signposting.

The closing date is Tuesday 28 January 2025.

For further information, please use the link below to the Family Action website where you will find the Job Description/Person Specification and details of how to apply.

**1380 SENDIASS Triage and Information Officer**

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