Trace Customer Advisor

6 days ago

Leeds, United Kingdom 1st Locate Uk Ltd Full time

**Role**:Trace Customer Advisor

**Salary**:£26,208 (Pro-Rata)

**Location**:Apson House, Leeds (Office Based)

**Full Time**: 16 - 40 hrs per week

We are looking for a Trace Customer Advisor to join our innovative Operations Team in Leeds

As a Trace Customer Advisor you will be responsible for handling inbound and outbound calls, where you will be using our investigation skills to establish correct residency at properties. The role involves managing a large volume of customer accounts on a daily basis. You will also be responsible for researching, identify, and finding customers using multiple intelligence sources and essentially tracing individuals to locate their residency.

First Locate are one of the UK's largest outsource resources for debt resolution and payment processing. We have been a leading Debt Management business for over two decades. Our First Locate Family is made up of approx. 250 people from North and West Yorkshire who provide excellent customer service to all our clients and extended customers. Our Mission is simple: ‘Helping our clients efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services’.

Our Core Values are the ‘Guiding light’ that steers all our people’s attitude and behaviour towards others. Ensuring we deliver our mission whilst treating all our people and customers with dignity and respect.

**So that’s us, now let’s talk about your role**:
As our Trace Customer Advisor, you will be responsible for the following:

- Management and resolve customer queries
- Provide information to customers
- Research, identify, and find customers using multiple intelligence sources
- Other duties as assigned

**What we need from you?**

As a key member of our Operational Team, you will be able demonstrate the following skills:

- Great listening and communication skills
- A people person and have an empathetic ear
- Resilience and ability to work towards targets
- Driven, Determined and accountable

**Why choose First Locate?**

We are a Real Living Wage employer and a **Gold** accredited Investor in People. We believe that our people can be the difference. So, at First Locate we have a range of benefits which include:

- A discretionary annual bonus for a job well done.
- A fantastic culture with little perks along the way including flexible working, family leave. Recognition awards, such as ‘Value Victor’ and ‘Go the extra Mile’ and many team based incentives.
- Simply Health Rewards Package - Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more
- My Wellbeing Service which included 24/7 support and advice line. 24/7 GP access. Counselling Service, discounted Gym Membership and much more.
- Trained mental health first aiders on all sites.
- Loyalty reward for Length of service including increased holiday entitlement.

**What Happens Next?**

**We are inclusive.**

We’re an equal opportunities employer with a diverse, inclusive, merit-based, and equitable workplace. We recognise that diversity drives our creativity, resilience, and success and makes our business stronger. Please do let us know if you need any adjustments during our recruitment process.

**Job Types**: Full-time, Part-time, Permanent

Pay: £26,208.00 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme

Work Location: In person

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