Customer Service Advisor

6 days ago


Leeds, United Kingdom Switch Advisor Ltd Full time

We are seeking a motivated and detail-oriented individual to join our team as a Customer Service Advisor. In this role, you will work closely with the sales and marketing teams to support various initiatives, contributing to the overall success of the company.

**Duties**:

- Building and maintaining strong, long-lasting customer relationships
- Handling inquiries, complaints, and providing appropriate solutions
- Identifying opportunities to upsell or cross-sell products/services
- Collaborating with other departments to ensure seamless customer experiences
- Keeping accurate records of customer interactions and transactions

**Skills**:
To be successful in this role, you should possess the following skills:

- Strong analytical skills to analyze market trends and customer data
- Excellent communication skills, both written and verbal
- Ability to work independently as well as collaboratively within a team
- Strong organizational skills with the ability to prioritize tasks effectively
- Knowledge of sales techniques and strategies

**Job Types**: Full-time, Permanent

**Salary**: From £25,141.95 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Leeds (preferred)

Work Location: In person



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