Business Services Executive

2 weeks ago

Doncaster, United Kingdom Close Brothers Group Full time

**OVERALL SUMMARY**

Join Close Brothers Motor Finance Team where you will provide support to our partner hubs and partners in the completion of several centralised tasks. Working as part of the Business Services team our ideal team member will have previous experience in working in a high pressured environment with excellent communications skills.

**RESPONSIBILITIES**
- Dealer on-boarding
- including Sanction and FCA licence checks.
- Carry out Dealer Partner updates and ensure the system is updated to reflect any amendments.
- Commission adjustment and monthly reconciliation.
- HPI - Dealer Funding.
- CIFAS - Fraud monitoring.
:

- Asset Recovery - customer Voluntary Termination, PCP hand back, auction house sales, fee collection
- Completion of Data SARs, and other GDPR related activities
- Review Experian (credit) disputes and ensure you reach a resolution that is communicated.
- Manage customers through the Right to withdraw process from initial call to providing the settlement quote and taking a payment.
- Telephone Queries from branch, dealer, customer and other 3rd parties
- Welcome pack preparation
- Republic Of Ireland customers Welcome packs
- HPI (Hire Purchase Investigations) monitoring.
- Monthly MI reporting to various stakeholders including Compliance.
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

**WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE**:

- Excellent Customer service skills with experience in a high-pressure environment
- Attention to detail
- Ability to multitask, ‘think on your feet’,
- Prioritise and work to strict deadlines.
- Excellent communication and negotiation skills.
- Ability to work as part of a team and individually.

**ABOUT US**
- For roles offering hybrid working:_ At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.

**To find out more about life at Close Brothers**:
**To find out more about our benefits**:
**To find out more about our commitment to creating an inclusive environment**:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

We specialise in helping people buy new and used cars, motorbikes and light commercial vehicles. Working with a network of reputable dealer and broker partners, we provide flexible finance solutions to our customers that are convenient, hassle-free and most importantly, affordable. With headquarters in the North of England, we have branches covering the whole of the UK, serving the needs of our partners and customers and offering a personal hands-on approach to vehicle finance.

Close Brothers Motor Finance is part of the FTSE 250 listed Close Brothers Group plc, a specialist financial services group which makes loans, trades securities and provides advice and investment management solutions to a wide range of clients. Close Brothers was established in 1878 and employs over 2,500 people, principally in the UK.

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