Customer Service Executive

2 weeks ago

Doncaster, United Kingdom Touchstone Education Full time

**Department**:Operations

**Job title**: Operations & Customer Service Executive

**Salary**:£26,500

**Location**: Doncaster, DN4

**Hours**:40 per week, including some evenings and weekends

**Contract**: Perm, Fulltime

**Level**:1

**Why join us?**

We are a fast-growing business that has an exciting opportunity for an Operations & Customer Service Executive to be apart of our growing and amazing team. You will play a vital role in delivering quality customer service to all members of our community and assist with the coordination of our online events and webinars. We are looking for someone who is comfortable being part of a team with a passion for delivering an excellent customer experience. You will be ambitious and bring an enthustiastic, energetic and can do presence to the business.

**Job Purpose**:
**What you will do**:

- Deliver an exceptional customer service and experience
- Assist with the running and support of in-house events & webinars
- Monitoring and running our community platforms & engage clients (Kajabi, WhatsApp Communities, Facebook groups)
- Drive our Trust Pilot reviews and monitor and reduce complaints
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Create and follow company processes as new tasks and requirements are implemented

**What qualities are important to us?**
- **Qualities**:_
- Experience and/or a passion in customer service or events
- Confident individual and a fast learner
- Strong personal organisation skills
- Strong IT/tech skills
- Ability to work efficiently under pressure

**Why Us?**
- We offer a fantastic range of colleague benefits:

- Perkbox
- 25 days of annual leave + Bank Holidays
- Employee Assistance Programme
- Pension contributions
- Company discount on stays at our holiday homes
- Company conveyancing discount
- Full access to our property investment education courses
- An excellent profit share bonus scheme
- We are the market leader in property wealth education
- Fantastic colleague development and career progression
- The opportunity to travel for events and customer meetings
- We provide all colleagues the opportunity to collaboratively work with high-net-worth individuals
- Vibrant, energised and friendly working environment
- Apple Equipment
- Free Parking

**Salary**: £26,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

Work Location: Hybrid remote in Doncaster

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